Your appointment to the CBPP: Certified Business Process Professional position reveals that your potential as a business process management professional is greatly recognized.  The CBPP: certification serves as a stepping-stone to the BPM CBOK certification. If you want to pass the interview and become a CBPP: Certified Business Process Professional, you will have to prove that you possess the knowledge to transform a business by applying the BPM CBOK knowledge areas, concepts, and techniques in real-world situations. Moreover, you will be tested on the methods you have learned to improve business operations and enable organizational transformation.

You may also go through our Certified Business Process Professional (CBPP) Online tutorial to further strengthen your knowledge base. Our CBPP: Free Practice Tests will further help attain your desired certification and become competent to your employers in an ever-changing job market. To be successful in the interview, professional standards say that you should know about the following topics in advance. And for your assistance, we have compiled below, a list of some highly expected CBPP: Interview Questions. So let’s begin!

1. How can organizations benefit from BPM?

When implemented properly, business process management (BPM) can help businesses cut costs, grow revenue, and increase government efficiency. In the long term, effective BPM can help create a competitive advantage by improving organizational agility.

2. When implementing a BPM strategy what are the five steps to follow?

• stating the purpose of your bpm system
• knowing who will use the system
• using an appealing theme
• involving everyone, especially end-users
• communication is key.

3. Where do the biggest challenges for business process management lie?

• Onboarding employees onto new IT systems.
• Ineffective Organizational Agility.
• Setting the right KPI.
• Lack of executives’ buy-in.
• Data redundancy and error.
• Communication and Time management.

4. Could you elaborate on the importance of the BPM life cycle?

BPM is a continuous process of continuous improvement, allowing an organization to break down its objectives on a year-by-year basis and create a thorough blueprint for the future. The BPM life cycle is composed of three distinct phases: Process design, Process execution, and Process assessment.

5. What are the steps of process analysis?

• Step 1 – Defining the Process
• Step 2 – Uncovering potential Opportunities
• Step 3 – Measuring for Success
• Step 4 – Analyzing the Process
• Step 5 – Taking Effective Action
• Step 6 – Establishing a State of Control
• Step 7 – Monitoring for Effectiveness.

6. Could you explain the main objective of process documentation?

Process documentation is about staying aware of your strategy as you’re implementing a project. You can learn from this process, adjust your strategy, and improve the procedure for future projects.

7. How would you define the process analysis techniques?

Business process analysis is a discipline involving the examination of a company’s inner workings, including everything from inputs and outputs to controls, technologies, procedures, and actors. In-process analysis, you review a business process and gain an understanding of the different components at work. You also learn how the different parts work together to produce a result.

8. What are the four types of business processes?

• Concept-to-product.
• Market-to-customer.
• Order-to-cash, and.
• Demand-to-supply.

9. What are the important characteristics of a logical process model?

Activities have been defined, including full and partial business scenarios. The process has been architected for flexibility and adaptability as the business needs and priorities change. Tasks, sub-tasks, scenarios, and activities are all described for the services provided. The design is flexible enough to accommodate business needs and priorities.

10. Could you name the six critical success factors?

• Achieve financial performance.
• Meet customer needs.
• Produce quality products and services.
• Encourage innovation & creativity.
• Foster employee commitment.
• Create a distinctive competitive advantage.

11. How would you define process performance metrics?

Process performance metrics are measurements of manufacturing processes that tell us how the process is performing. Accountants and finance managers use financial metrics, whereas operations managers use process performance metrics to gauge the performance of a process.

12. Which is the better activity: a value-added one or a non-value-added one?

Value-Added Activities are those for which the customer is willing to pay. Those activities that do not add value to the customer are non-value-added activities. They only add to cost and time. Non-value-added activities are also termed “wastes.”

13. How do business intelligence and business analytics support decision-making?

Business intelligence (BI) and business analytics (BA) generate information that can be used to make informed decisions in businesses, giving decision-makers a better understanding of how their company’s doing and how to increase profits. This data can be used by businesses to plan their expansion into new markets and mitigate risks.

14. How activity-based costing is different from traditional value-based accounting?

Activity-based costing is used to allocate overhead expenses in external finance, while traditional method costing is used to make cost decisions for external reporting statements. Activity-based methods use multiple measures for overhead, while traditional methods use the same measure for overhead.

15. What is the difference between process Modelling and simulation?

Making a model is what modeling is all about. Simulating a system is the process of using a model to assess its performance and behavior.

16. What are the benefits of a decision support system?

• Improved efficiency and speed of decision-making activities.
• Increased control, competitiveness, and capability of futuristic decision-making of the organization.
• Interpersonal communication.
• Encouraged learning or training.

17. Could you differentiate between horizontal and vertical organizational structures?

Vertical structures are characterized by clearly defined roles and responsibilities, whereas horizontal structures allow for more autonomy from their employees. Vertical structures can result in a lack of guidance or internal conflict, as well as an imbalance of power among some employees.

18. What are the activities of the process owner?

• Defining a process that can be easily subjected to audit.
• Evaluating the process’s links and interactions with several other processes.
• Identifying its documentation and training requirements.
• Issuing and maintaining any procedures and instructions.
• Implementing processes consistent with the quality policy.

19. Why is business process management governance important?

• Standardization of the process initiatives.
• Encouraging continuous improvement of business processes. 
• Identifying the processes’ roles and responsibilities.

20. How would you describe organizational change management?

Change management is a systematic approach to managing change that involves gaining and maintaining the company’s strategic focus, protecting the organization’s assets, improving business effectiveness, and adapting the organization to the changing external environment.

21. What are the four main approaches to managing organizational change?

• To initiate a new order of things has no greater challenge, nor is it more doubtful of success, nor is it more dangerous to do so
• Reducing Uncertainty
• Overcoming Resistance to Change
• Facilitating Employee Participation.

22. What do you know about enterprise Process Management?

Enterprise process management intents to steer and organize the activities of an organization using a structured strategy that will align them with organizational goals and maximize integration across different functions and processes.

23. What are the key characteristics of cross-functional teams?

• Excellent Communication.
• Thorough Organization.
• Clarity.
• Mutual Understanding.
• Individual Attention.
• Conflict Resolution.
• Strong Ties.
• An A-Team

24. What is meant by customer-centered measures?

A customer-centric business puts emphasis on providing great customer service both before and after the sale to help keep customers coming back, while at the same time helping enhance customer loyalty so that they will continue to do business with the company. Yet, in order to make a customer-centric business, more than just good customer service is needed.

25. What are the components of an enterprise architecture framework?

• Analysis
• Design
• Planning
• Implementation

26. Could you name the five core elements of the enterprise architecture approach?

• Organizational Architecture
• Business Architecture
• Information Architecture
• Application Architecture
• Technological Architecture

27. Could you tell me some core objectives of business process monitoring?

• Identification of business disruptions and exceptions in the execution of business processes using pre-determined key performance indicators (KPIs).
• Monitoring technical issues with a direct impact on mission-critical processes can be done

28. What are the steps in the assessment process?

• Step 1: Defining and identifying the learning outcomes clearly
• Step 2: Selecting the most appropriate assessment measures and assessing the learning outcomes
• Step 3: Analyzing the final result of the outcomes assessed
• Step 4: Adjusting or improving (whichever is required) the programs following the results of the learning outcomes assessed.

29. Could you name the three key components of a BPM system?

• Management approach
• Methodology
• Technology

30. What is Process discovery in BPM?

Identifying areas of improvement and problems within an organization’s business processes is the primary purpose of process discovery, which eliminates guesswork and provides a baseline for process improvements.

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The Certified Business Process Associate (CBPA) accreditation is the initial step that leads to getting a CBPP certification and picking up the acknowledgment of having acquired the most elevated level of competency as a BPM proficient expert.

The certification gives an unambiguous, verified certification as a process management expert. The global existence of the title empowers cross-border recognition and gives businesses the certainty that certificate-holders can communicate in a similar language as expert partners around the world.

The assessment is explicitly intended to challenge your comprehension of the different BPM disciplines and the strategies that are utilized to improve business tasks and empower organizational change.

Who should take the CBPA exam?

The CBPA exam is centered around the new BPM practitioners. The target for this certification is the practitioner who has finished (or is currently finishing) their undergraduate degree or has been working in a business management-related job for at least one year.

Exam Details

Prerequisites

This certification can be earned by having either 1,250 hours of documented hands-on experience in a BPM-related area OR a 4-year qualifying university degree and passing a comprehensive test.

Registration Process

• Firstly, Visit the application page from the official website.
• Secondly, scroll down and click on the “Register Online for the CBPA Exam”
• Then, based on what suits you, choose anyone from the three options – CBPA, without a degree, or with the degree.
• Further, Sign up or log into your account.
• Then, provided all the necessary details and complete the application process.
• Subsequently, schedule a date and time for the exam.
• Finally, finish the application process by paying the fee.

Re-take policy for Professional Members

• If you fail the certification exam, test takers are eligible for a 50% discount when they retake the exam within 45 days of their original test date. 
• You must wait at least 30 days before retaking the exam to allow sufficient time to prepare.
• Members will receive a voucher code by email and can enter the code during the checkout process when purchasing their exam online.
• Please make sure your member profile has the latest email and phone number so the ABPMP International office can contact you if needed.

For More Details, See – (CBPA) FAQ | Certified Business Process Associate

Course Outline

Guide to the CBOK 6%

• Introduction
• Purpose of the Guide to the BPM CBOK
• CBOK Organization: Summary of Chapters
• Benefits of BPM
• BPM Overview

Business Process Management 12% 

• What is Business Process Management?
• PM Core Concepts 

Process Modeling 11%

• Business Process Modeling Techniques
• Purpose of Process Modeling 
• Commonly Used Process Modeling Notations 
• Specialized Approaches in Process Modeling 
• Process Modeling Levels 
• Bottom-Up and Top-Down Modeling Approaches 
• Capturing Process Information and Modeling Participants 
• Frameworks and Reference Models 
• Modeling Techniques and Tools 
• Process Validation and Simulation

Process Analysis 10% 

• What Is Process Analysis? 
• Why do Process Analysis? 
• When to Perform Process Analysis? 
• Process Analysis Roles 
• Preparing to Analyze Process
• Gathering Information 
• Document the Analysis 
• Considerations and Conclusion 

Process Design 9% 

• What is Process Design? 
• Process Design Foundation 
• Process Discovery – The As-Is or Current State 
• Strategic Business Change 
• Process Analysis – Gaining an understanding of the business 
• Process and Workflow Design – Creating the To-Be Design 
• IT Infrastructure Analysis and Design 
• Simulation Modeling 

Process Performance Management 13% 

• What is Process Performance Management? 
• What can Process Performance Measurement tell you?
• Measurement Management
• Building a Performance Measurement Capability 
• Importance and Benefits of Performance Measurement 
• Monitoring and Controlling Operations 
• Alignment of Business Process and Enterprise Performance 
• Decision Support for Process Owners and Managers 
• Process Performance Management Maturity Framework 
• Considerations for Success 

Process Transformation 12% 

• Transformation: Beyond Improvement 
• Executive Commitment 
• Change Management: Getting the Staff Behind Transformation 
• Getting Ready for Process Transformation 
• Transforming the Business: Reaching Optimization 
• Sustaining Optimization 

Process Organization 8% 

• Organization 
• The Process-Driven Organization 
• From Hierarchical Structures to the Process Driven Organization 
• Process Management Roles 
• Governing Bodies 
• A Summary Discussion 

Enterprise Process Management 11% 

• Firstly, transitioning to Enterprise Process Management 
• Secondly, Current State: Assessing Process Maturity 
• Thirdly, Process Governance 
• Further, Business Process Management Roadmap 
• Then, Process Management Center of Excellence 
• Lastly, BPM Integration in Support of Process Management 

BPM Technology 9% 

• Firstly, the evolution of BPM Technologies 
• Secondly, BPM Technology: Enabling Business Change 
• Thirdly, Capabilities of BPM Technologies 
• Then, Making BPM Technologies Work for You 
• Further, BPMS Governance 
• Also, The vision of the Future 
• Lastly, Advantages and Risks of Process Automation

Certified Business Process Associate CBPA Study Guide

Your performance in any field is a simple impression of the hard work you put into the preparations. This is pertinent for this test also. Before you show up for the test, the fundamental step is to take the correct way for the preparations. This preparatory guide will break down the whole cycle of planning into smaller fragments. We will enlighten you concerning the most applicable study material and help you shape an ideal technique to perform splendidly in the test.

Revise the Exam Objectives 

The main thing you need to do is get yourself educated about the objectives of the test. Through and through information about the objectives will help you with channelizing your efforts on the right route during the preparations. Therefore, you will plan and playout more capably in the test. Thus, you should reliably plan to work around these objectives to keep your efforts definite and exact. For better comprehension, we would encourage you to visit the official site of the CBPA exam.

CBPA exam guide covers the following topics:

• Firstly, Business Process Management
• Secondly, Process Modeling
• Thirdly, Process Analysis
• Then, Process Design
• Further, Process Performance Management
• Also, Process Transformation
• Furthermore, Process Organization 
• Then, Enterprise Process Management
• Lastly, BPM Technology

Study Resources

BPM recommends the completion of certain certification courses for the candidates aspiring to get themselves acclaimed as a Certified Business Process Associate (CBPA). These courses will be beneficial in nourishing your knowledge in business process management. Moreover, completing these courses also adds some credit points to your profile. Each of these courses adds a decent number of CPE units, that’ll help you retain your credentials.

Following are the courses, recommended by the BPM, along with their respective CPE credit points –

• Firstly, 2564 – Foundations of Business Process Management (36 CPE Credits)
• Secondly, 2565 – Tools & Techniques of Business Process Management (36 CPE Credits)
• Lastly, 2566 – Organizational Aspects of Business Process Management (36 CPE Credits)

Join a Community

During the preparation phase, one thing that would be useful is to join an online community. This is because these associations will allow you to stay connected with others who are on a similar street as yours. Also, you can begin any conversation about the issue related to the test or any other aspect of this domain. You can find the most ideal solution by raising your doubts in a community of professionals.

Practice Tests

At last, it’s time to self-assess yourself through practice tests. CBPA practice tests evaluate your preparations and assist you with screening out the areas of concern. Subsequently, you can focus more on these weaker zones, and strengthening your weaker topics will without a doubt improve your performance in the actual exam. Additionally, the more you attempt these CBPA practice exam tests, the more familiar you’ll get with the test pattern. You will build confidence with each attempt and your target should be to beat your past best score. Observe your slip-ups and put in efforts to eliminate the inadequacies before you face the actual test.

The post Certified Business Process Associate (CBPA) appeared first on Testprep Training Tutorials.

1. What is the length of the exam?

This Certified Business Process Associate (CBPA) exam is a 120-minute-long exam.

2. What is the format of the exam?

The Certified Business Process Associate (CBPA) exam is based on Multiple Choice Questions.

3. How Can I Register for the Certified Business Process Associate (CBPA)?

Follow these steps to register for the exam –

• Firstly, Visit the application page from the official website.
• Secondly, scroll down and click on the “Register Online for the CBPA Exam”
• Then, based on what suits you, choose anyone from the three options – CBPA, without a degree, or with the degree.
• Further, Sign up or log into your account.
• Then, provided all the necessary details and complete the application process.
• Subsequently, schedule a date and time for the exam.
• Finally, finish the application process by paying the fee.

4. In what language can I give the exam?

English

5. How many questions are there in the Certified Business Process Associate (CBPA) Exam?

90 questions

6. What is the minimum score to pass this exam?

You have to score at least 70% marks to pass this exam.

7. What is the Certified Business Process Associate (CBPA)?

The CBPA accreditation is the initial step that leads to getting a CBPP certification and picking up the acknowledgment of having acquired the most elevated level of competency as a BPM proficient expert.

8. What are the major topics covered under the syllabus of this exam?

• Firstly, Business Process Management
• Secondly, Process Modeling
• Thirdly, Process Analysis
• Then, Process Design
• Further, Process Performance Management
• Also, Process Transformation
• Furthermore, Process Organization 
• Then, Enterprise Process Management
• Lastly, BPM Technology

9. Are there any mandatory prerequisites for this exam?

This certification may be obtained by either having 1,250 hours of verifiable hands-on work in a BPM related field OR by having a 4-year qualifying university degree and passing a rigorous exam.

10. Who should take this exam?

The CBPA certification is centered around the new BPM practitioners. The target for this certification is the practitioner who has finished (or is currently finishing) their undergraduate degree or has been working in business management related job for at least one year.

The post FAQs – Certified Business Process Associate (CBPA) appeared first on Testprep Training Tutorials.

Why get CBPP certified?

The CBPP is an international standard that tests your multidisciplinary knowledge and breadth of experience as a BPM Practitioner. 

Why is the BPM certification different from other certifications?

The BPM Certification Program is a professional certification program that requires both experience and knowledge. The CBPP is unique in our rapidly changing market place. This certification is for BPM practitioners. This is the professional examination and certification program in the area of BPM. The CBPA and CBPP certification are for complying with international certification standards and are now the internationally recognized standard for BPM professionals.

What is the application process?

• Review qualifications and experience requirements
• Maintain an active Professional Membership with ABPMP.
• Decide to pursue the application process
• Candidate submits an online application.
• ABPMP Certification Committee reviews and assesses the application. Then, ABPMP Certification Committee notifies the candidate of application assessment. If approved, Candidate receives a link to register and pay for the exam.
• Applicant takes exam within 6 months of registration

For how long is the certification valid?

Certificate is valid for 3 years.

What is the exam re-certification policy?

For recertification, candidates must complete all of the following:

• Maintain an ABPMP Professional Membership
• Complete and log 60 hours of continuing professional education activities
• Pay the non-refundable recertification fee
• Update your current mailing address to include street address, city, state/province, postal code, and country

How many questions will be on the CBPP Exam?

There will be 130 multiple choice questions.

What is the time duration for the CBPP Exam?

Candidates will have 3 hours to complete the exam.

What is the course outline for CBPP Exam?

The topics covered in CBPP exam are:

• Business Process Management
• Process Analysis
• Modeling in Process
• Design & Transformation in Process
• Process Performance Management
• Improvement Methodologies in Process
• Process Organization & Change Management
• Enterprise Process Management (EPM)
• Business Process Management Systems (BPMS)

What is the exam process?

Vendor Hosted:

• The option is available at many locations without a local chapter
• Candidate registers online at the website
• A candidate receives a confirmation number
• Number of confirmation count on event day to launch the exam
• Code of Ethics is necessary as part of the logon/launch process
• The exam takes 3 hours to complete
• A candidate receives online feedback on passing the exam
• Candidates can receive Formal Certificate via mail to a new individual holding certificate within one month after successfully passing the exam

How to prepare for the exam?

You should study the BPM CBOK. However, the exam is based on the knowledge areas of the BPM CBOK. This exam tests candidates’ experience as a BPM Practitioner as much as your knowledge of BPM. It is recommended that in addition to studying the BPM CBOK, you also take refresher training and participate in a Chapter study group if applicable.

Will there be vendors who provide training for the CBPP Exam?

No, no vendors will provide training to individuals for the sole purpose of taking and passing the exam. PMI does have vendors that provide exam preparation courses to help individuals pass their exam. 

How much does the CBPP Exam cost?

CBPP exam cost for Members is $500 and for Non-Members, it is $650. 

What if I don’t pass the Exam?

To give yourself enough time to prepare, you must wait at least 30 days before retaking the exam. Test takers who fail the certification exam have 45 days from the original test date to retake it. You cannot retake the exam without paying the application fee for more than 6 months. They can reapply for the exam on the ABPMP website after six months.

Are the CBPA and CBPP accredited?

ABPMP International follows the procedural guidelines to meet the accreditation standard.

What is the difference between Certificate and Certification?

Professional or personnel certification is a process by which evaluation of individuals against the standards for knowledge, skills, or competencies. Participants demonstrate that the standards by successfully completing the assessment process are granted the certification.

An assessment-based certificate program is a non-degree program that:

• provides instruction and training to aid participants to acquire specific knowledge, skills, and/or competencies associated with intended learning outcomes;
• evaluates participants’ achievement of the  learning outcomes
• awards a certificate only to those participants who meet the performance, proficiency or passing standard for the assessment(s).

In which language the CBPP exam is available?

Candidates can take the CBPP exam in English, German and Portuguese languages.

What are the eligibility requirements for the CBPP?

For CBPP, candidates should have:

• 4 Years of BPM experience
• Process management, process improvement, or process transformation experience
• Documented experience and qualifications

Education Requirements

• Undergraduate degrees may not be substituted for experience – no additional credit is provided.
• Approved graduate degrees can be substituted for up to 6 months of BPM experience.

Are there sample questions available?

Yes, candidates can have access to the sample questions from the ABPMP website.

How do CBPP differ from OCEB (OMG Certified Expert in BPM) certification from the OMG?

OMG is a computer industry association with a majority of its members being IT vendor-related businesses. However, this places a greater emphasis on direction and viewpoint in their BPM strategy. Furthermore, the goal of OMG BPM Certification is to ensure compatibility between software and hardware, not to verify practitioner skills. The OMG certifications are more focused on BPM as packaged software and one-off initiatives than on BPM as a management discipline and enterprise-wide strategy. As a result, OMG standards assessments are not focused on increasing the quality of BPM practise or assuring expertise. Finally, the OCEB verifies knowledge of OMG “standards” for BPM that have not been widely adopted by practitioners – BPMN is a good example.

ABPMP International (Association of Business Process Management Professionals) International is a vendor-independent professional organization that is for the advancement of business process management concepts and practices. ABPMP International is practitioner-oriented and practitioner-led. Our program is run by and for the practitioner community and not run by and for a vendor consortium. Therein lies the major difference from OMG.

Do you offer a junior level of certification for people who have less than 4 years of work experience?

Yes, the ABPMP offers two levels of certification for people who work in business process management and transformation. The Certified Business Process Associate (CBPA) credential is the initial level for people who work in business transformation. CBPA, on the other hand, necessitates a foundation of knowledge and abilities. These individuals have a strong grasp of BPM ideas and may have some job experience in the industry, but they lack the four years of hands-on experience necessary for the Certified Business Process Professional (CBPP) certification. In this approach, the CBPA serves as a foundation, and the CBPA holder will be entitled to sit for the CBPP certification after receiving additional training and experience in real-world company improvement/transformation initiatives.

Is there a practice test for the CBPA?

Yes, there are sample examination questions for the new CBPA certification. As the CBPP exam is based on practical experience in the BPM field, there is not a practice exam available. Further, the study of the terminology and disciplines in BPM-CBOK is essential for both exams.

What if I cancel or reschedule my exam?

Due to the cost increases for our national testing centers and the number of cancellations,  the retake and cancellation policies have changed. Starting on June 1, 2018, there will be a fee for canceling your exam within 72 hours of your scheduled testing date. The cancellation fees are now $105.00, which covers the testing center costs and administration fees.  And, if you reschedule your exam 72 hours prior to the exam date, there will be no fee. 

What is the exam refund policy?

According to refund policy, if a candidate pays for an exam but cancels it completely. Then, if you cancel the exam before 72 hours, you will get a refund. 

Pass the Certified Business Process Professional (CBPP) Exam Now!

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Certified Business Process Professional (CBPP) is an associate-level Business Process Management (BPM) practitioner certification by Association of Business Process Management Professionals International (ABPMP). This exam is specifically designed to challenge a candidate’s knowledge and ability to apply the BPM CBOK concepts and techniques used to improve business operations and enable organizational transformation. However, the Certified Business Process Professional (CBPP) is for individuals who are advanced BPM Practitioners and have proficiency that can lead to the Certified Business Process Leader (CBPL).    

CBPP certification provides candidates with outstanding knowledge of business process management. It offers the opportunity to learn new concepts /best practices, and benefit from the experience of trainers/mentors.

Eligibility Requirements for the Exam

Candidates who are willing to earn CBPP certification must have at least 4 Years of Process management, Process improvement, or Process transformation experience. They should have documented experience and qualifications and references.

However, candidates can substitute education credits with:

• Undergraduate degree. For this, there is no additional credit.
• Graduate degree. It will give 6 months’ credit.
• Credits for other Professional Certifications such as PMP, CBAP, CBA, CSA, CDMP, CPIM, CBIP, CCP where you will get 6 months credit.

Learning Areas

The BPM Certifications are based on a set of knowledge areas and skills from the BPM CBOK, and a set of competencies from the ABPMP BPM Competency Model, plus work experience. Candidates have to demonstrate a few practice, experience and knowledge in the various subject matter areas, that are as follows-

• Process modeling
• Analysis of Process
• Process design
• Transformation of Process
• Process performance management
• Business process management technologies
• Process management organization
• Enterprise process management

Exam Details

The Certified Business Process Professional CBPP exam questions will be in a number that is 130 multiple-choice questions. Candidates will get a time duration of 3 hours for the exam. However, the exam includes a non-refundable application fee of $75 USD. During the exam registration process, candidates who are members of the ABPMP have to pay an exam fee of $500 USD. And, for non-members, the exam fee is $650 USD. 

Exam Registration

After completing the application process, candidates have to wait for the application to be approved. Once the application is approved then, candidates will be sent the URL to register and pay for the exam. However, candidates can take the exam with an online proctor or at one of the hundreds of testing locations throughout the world. They have two options to take the exam either take exams at onsite testing locations or online proctored exams. Not to mention, for an online proctored exam, candidates must register 2-3 weeks in advance. As, with the closing of all testing centers for COVID-19 pandemic, demand is high for the available exams and availability will vary by region. Exam scheduling can be done at Kryterion certified testing centers.

Course Structure

Topic 1: Business Process Management

1.1  Business Process Principles 

• Articulating the definition of Business Process Management and  why organizations implement BPM with process of applying the philosophy and the goal for BPM projects 
• Describing the drivers and the impact on the organization

1.2  BPM Lifecycle

• Describing the phases of BPM implementation, the methodology and the projects impacting the goals of the organization
• Understanding the BPM lifecycle and the various activities at each phase 

1. 3 BPM Professionals

• Understanding the principles of change with the shift from an organizational and hierarchical focus changing to a process based focus 
• Describing the roles required for moving to a process centric organization

Topic 2: Process Analysis

2.1 Process Analysis

• Defining the term process analysis  
• Recognizing the processes across various functional areas and the challenges that result for process improvement efforts.  
• Describing the various methods to collect information

2.2 Techniques of Process Analysis 

• Defining and describing model types and components
• Recognizing processes across various functional areas and the challenges that result for process improvement efforts.  
• Describing the benefits of capturing process documentation

2.3  Approaches of Process Analysis

• Defining the role of the process analyst for capturing  process documentation 
• Understanding the use of varied levels of detail used to capture process activities and procedures
• Describing the various methods to collect information

Topic 3: Process Modeling

3.1 Process Modeling Notations 

• Understanding  the origin and the types of business process modeling 
• Distinguishing between the Value Stream, Activity Based Costing methods and other approaches for modelling business process information 
• Identifying the types of process models
• Describing the common standards of process modeling
• Identifying the key components of an effective symbols charts and functions

3.2 Using Process Models 

• Business Process models are for identifying process activities with addressing the various ways process models can facilitate process change
• Incorporating the role and the added value of modeling 
• Understanding how data collection from process analysis is used to propose changes to the process

Topic 4: Process Design & Transformation

4.1 Process Design

• Understanding the impact of the logical and physical aspects on the process design 
• Identifying the reasons for process design and opportunities for transformation
• Describing how the gaps in the current state are leveraged for business process information 
• Explaining common process analysis elements required for effective process design considerations
• Identifying the elements considered to design an effective process flow

4.2 Critical Success Factors for Process Transformation  

• Identifying the critical success factors required to identify process activities and facilitate process change
• Describing the role process owners, executive sponsors and analysts provide for successful process transformation 
• Understanding how process methodologies and frameworks help guide the process analysis required for process transformation
• Understanding  how data collected from process analysis is used to propose changes to the process

Topic 5: Process Performance Management

5.1 Effective Process Measures 

• Understanding the role and objectives of measurements and metrics in the Process Performance Management   
• Describing fundamental metrics dimensions and characteristics of effective metrics 
• Describing the concept of “value added” versus “non-value added” measurement approaches  

5.2 Importance and benefits of process performance management 

• Understanding the benefits of cross-functional process improvement efforts versus isolated functional area improvements 
• Understanding the reasons for  continuous process monitoring and control  
• Describing the role of business intelligence in decision support for process owners and managers

Topic 6: Process Improvement Methodologies

6.1  Alignment of business process and enterprise performance 

• Understanding the various methodologies used to assess process performance and to support continuous improvement
• Understanding the difference between the key approaches to process improvement methods
• Explaining the key differences in the tools used by each

6.2  Modeling and simulation 

• Describing the difference between Process Measuring and Modeling and Simulation 
• Understanding the process of Modeling and Simulation and describe its objectives and benefits  

6.3 Decision support for process owners and managers 

• Familiarizing with common decision support frameworks and their benefits 
• Describing the reasons for planning for monitoring and controlling of business processes 

7.0  Process Organization & Change Management

7.1  Process Orientation   

• Distinguishing between the horizontal focus of the organization versus the traditional vertical focus 
• Understanding the definition of a process centric enterprise and the impact it can have on management’s accountability for performance 

7.2  Characteristics of the process culture  

• Understanding what the characteristics of an enterprise process culture are and how they support the process centric strategies 

7.3 Process Management and Governance Roles 

• Defining the role of the process owner  
• Describing how the process owner’s responsibilities differ from those of the functional manager. 
• Explaining and distinguishing the different roles of the process owner, the project manager, the process analyst and the process governance team to accomplish their main responsibility 

7.4 Organizational Change Management   

• Understanding how process integration will impact to the traditional organizational structure and management roles 
• Defining the change management issues encountered in implementing process changes and role definition.

Topic 8: Enterprise Process Management (EPM)

8.1 Enterprise Process Governance  

• Understanding concepts of the Enterprise Process Management as a way of expressing  strategy in terms of cross-functional activity
• Identifying main factors that impact cross-functional enterprise decision making  
• Describing reasons and objectives of Enterprise Process  Governance 
• Describing benefits of EPM and importance of business knowledge, roles and responsibilities, goals and priorities 
• Explaining aspects of the Customer Centric Measurement Framework 
• Defining activities of process assessment 

8.2 Process Frameworks 

• Uses and benefits of different frameworks to achieve and establish of common definitions and standardized processes 
• Describing major elements of an Enterprise Framework Model

9.0  Business Process Management Systems (BPMS)

9.1  BPM System Architecture

9.2  BPM System Components

Exam Policies

There are various exam policies provided by ABPMP for CBPP exams that will help candidates to understand the procedures and the terms. Some of them include:

Exam Retake Policy

This states that if a candidate fails in the certification exam then they are eligible for a 50% discount when they retake the exam within 45 days of their original test date. However, candidates must wait at least 30 days before retaking the exam to allow sufficient time to prepare. And, the Members will receive a voucher code by email and can enter the code during the checkout process when purchasing their exam online.

Cancellation Policy

Candidates who want to cancel their exam must do it within 72 hours of the scheduled testing date. However, the cancellation fees are now $105.00, which covers the testing center costs and administration fees.  If you reschedule your exam 72 hours prior to the exam date, there will be no fee. 

Re-certification Policy

Candidates must keep their certification up to date by participating in BPM-related training and/or activities and paying a non-refundable $75.00 (USD) application fee. To complete CBPP recertification, they must complete all of the following:

• Maintaining an ABPMP Professional Membership
• Completing and logging 60 hours of continuing professional education activities
• Paying the non-refundable recertification fee
• Updating their current mailing address to include street address, city, state/province, postal code, and country.

For More Visit: Certified Business Process Professional (CBPP) Exam FAQs

Certified Business Process Professional CBPP Study Guide

CBPP Training

CBPP Training is the best training offered to candidates by ABPMP. With the help of training, you’ll be able to conduct online on-demand classes. So, make sure to enroll yourself in the training program to have a better CBPP exam preparation. This training will provide BPM knowledge areas that are in alignment with ABPMP International’s BPM Common Body of Knowledge (CBOK). 

Exam Objectives

Candidates must understand the CBPP exam objectives and the knowledge areas to understand the concept better. They can visit the Official website of CBPP, to have a clear view. There they will get every information regarding the CBPP Exam with the basic exam details. 

BPM CBOK Guide

The BPM CBOK guide helps candidates to get the fundamental knowledge, skills, and competencies required for all BPM practitioners. However, the purpose of this guide is to provide an overview of the Knowledge Areas that are generally recognized and accepted as good practice in the BPM profession. This Guide provides a foundational overview of each Knowledge Area and outlines the additional skills and competencies needed for each Knowledge Area. 

ABPMP Chapters

The Chapter activities provide unique opportunities for the interaction with other business process management professionals However, the ABPMP chapter main objectives are to:

• Provide local educational forums for business process management professionals
• Proctoring the CBPP exam
• Providing study groups for the CBPP exam
• Partnering with Universities for delivering programs to continue BPM professional education leveraging the BPM Model Curriculum.
• Promoting business process management as a professional discipline to local companies and Universities.
• Providing a forum for networking for BPM professionals

BPM Competency Model

The ABPMP BPM Competency Model refers to a career path architecture that outlines the knowledge, skills, competencies, and experience levels for individuals pursuing a career in Business Process Management.  This aligns the ABPMP BPM CBOK knowledge, skills, competencies with the ABPMP BPM Certification levels.

Practice Tests

This can be a very essential part that can help you to prepare better for the exam. That is to say, CBPP practice exam tests are important as by assessing yourself with these tests you will know about your weak and strong areas.  However, by using CBPP practice tests you will be able to improve your answering skills that will result in saving a lot of time. Moreover, the best way to start doing practice tests is after completing one full topic as this will work as a revision part for you. So, make sure to find the best practice sources. 

Start Preparing for Certified Business Process Professional Exam Now!

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