C_C4H510_04: SAP Service Cloud 2011
SAP Certified Application Associate – SAP Service Cloud 2011 C_C4H510_04 exam measures the fundamental knowledge and proven skills of candidates in SAP Service Cloud project implementation. This certificate will ensure that the candidate has the core understanding needed for an application consultant with the ability to apply the linked prerequisite skills practically under the supervision of an expert consultant in a project environment.
Exam Details:
SAP C_C4H510_04 exam is an associate-level exam in which there will be 80 questions that you have to complete in a time duration of 180 minutes. To pass the exam, SAP has provided a minimum passing score of 63%. Further, the exam will cost you around $610.00 (USD). And, the exam can be given in the English language.
SAP Exam Scheduling
For scheduling:
- Firstly, visit the Certification Hub for online booking. Then, take a look at the exams listed on the Exam Dashboard menu and schedule exam appointment time and date.
- Secondly, after this, a confirmation message will appear. And after that,, one more booking confirmation mail will be sent that confirms the details of your booking.
- Lastly, check all the details and if there are any incorrect details then contact your local SAP representative.
Exam Course Outline
For the SAP C_C4H510_04 exam, there are various topics that will help you prepare for the exam. This include:
1. Service Objects
- Explain Registered Products & their usage in Service Tickets.
- Explaining Installed Base & its usage in Service Tickets.
- Explain Warranty Management & its usage in Service Tickets.
2. User Management
- Perform tasks associated with the maintenance of employees, business roles, and users, as well as set up data restrictions.
3. Communication Channel and Knowledge Base
Communication channels for Service Tickets. Knowledge Base in SAP Service Cloud.
4. Service Business Process
- Identify the different Service Processes and their capabilities.
- Explain Time Recording and Fulfillment in Service Tickets.
5. Service Elements and Notification
- Setup Service Levels, Categories and define Work Distribution rules for Service Process.
- Set up a notification process and configure conditions and actions for workflows.
6. Data Management
- Use data migration templates, troubleshoot data migration issues, and understand mass data maintenance.
- Describe the SAP pre-packaged integration scenarios and optimal project management practices related to system integration.
7. Basic Setup Settings
- Identify standard implementation methodologies used by SAP for SAP Cloud for Customer implementations.
- Identify fine-tuning timeline and dependencies in the context of the overall project plan, and the ways to tailor the solution by checking and adjusting the predefined settings to meet the customer’s business requirements.
8. Reporting
- Leverage MS Excel with SAP Cloud for Customer reports, and identify different components of custom reports and interactive dashboards.
9. Maintenance Plan
- Explain Maintenance Plan & its usage in Service Tickets
10. Personalization and Extensibility
- Identify how to use personalization and extensibility, including mashups and custom business objects.
11. Contracts and Case Management
- Explain Contracts & Case Management in Service Tickets.
For More Queries Check: SAP C_C4H510_04 Exam FAQs
SAP Exam Policies
SAP certification policies explain the exam terms and procedures as well as helps in getting familiar with the SAP exam pattern. Some of the policy includes:
1. Canceling or Rescheduling Exam
Candidates can complete the cancellation or reschedule process in the Certification Hub. There, just click the calendar icon available in the “Exam Appointments/Upcoming Appointments” section. However, this process should be completed at least 24 hours before the scheduled appointment date and time.
2. Online exam-taking process
- Firstly, there is a system test using the System Test provided on the home page of Certification, and for this preparation equipment at least 24 hours prior to the exam.
- Next, check the following equipment in place before taking your exam:
- Firstly, Questionmark Secure browser
- Secondly, Webcam
- Thirdly, Microphone or headset
- Next, Adobe Flash
- Lastly, Broadband connection
- Next, check the following equipment in place before taking your exam:
- Secondly, use SAP user ID to log on to the system. Then, you have to provide two valid IDs. This can be:
- Firstly, signed government-issued passport
- Secondly, signed driver’s license
- Thirdly, signed military ID card
- Then, bank/credit card
- Lastly, ensure that the exam place is a quiet and secure location. Moreover, before starting the exam, the supervisor will ask you to rotate your webcam around the room before beginning your SAP Global Certification exam.
SAP C_C4H510_04 Exam Study Guide
1. Understanding the Exam Topics
The SAP C_C4H510_04 exam validates your knowledge and skills on the basis of topics. These topics will help you understand the concept as well as you will be able to demonstrate the knowledge and expertise in each of the areas. However, the topics for the exam are:
- Firstly, Service Objects
- Secondly, User Management
- Thirdly, Communication Channel and Knowledge Base
- Fourthly, Service Business Process
- Then, Service Elements and Notification
- Data Management
- After that, Basic Setup Settings
- Reporting
- Next, Maintenance Plan
- Then, Personalization and Extensibility
- Lastly, Contracts and Case Management
2. SAP Training on demand: 3 to Run
SAP offers training on demand in which a company can request any additional classroom or virtual training course at your desired date. This provides SAP software training to three or more participants at the time and language of their choice. Here,
- Firstly, you have to select the topics or courses you are interested in by searching the SAP Training Shop.
- Secondly, provide the time and location that suits your schedule and one of at least two other colleagues.
- Then, tell the course you are interested in and your preferred date and location. Here, you have to mention “3TORUN” in your email for tracking your request.
- Lastly, after receiving your email, it will be processed and respond to within one week.
3. Instructor-led training
Instructor-led Training for the SAP C_C4H510_04 exam provides lessons by an instructor offering a traditional or virtual classroom experience. This includes:
With classroom training, you will get in-person instruction from SAP experts in one of our state-of-the-art training facilities. This provides a hands-on learning experience with a subject matter expert guiding you through every exercise and answers all your questions.
With virtual training, you get the same comprehensive live training from SAP experts without any need for traveling by using seamless over-the-Web connectivity. In this, you will get access to use the live SAP systems and materials with additional e-course materials.
4. Self-paced training
This training includes:
This can be considered as a Digital learning solution for building and maintaining SAP software skills, including a variety of learning resources like:
- Firstly, SAP Learning Journey guides specific to roles and learning goals.
- Secondly, self-paced learning content in various formats and languages.
- Thirdly, expert-led live sessions and peer-to-peer collaboration opportunities.
- Lastly, hands-on practice on live SAP learning systems
SAP Learning System Access allows you to practice your skills and build experience in a live SAP environment. And, these are preconfigured with the data you will require to carry out the exercises in SAP Learning Hub. This provides access to on-demand learning systems from SAP for hands-on practice.
Using this, you can work with fully configured SAP learning systems for carrying out class exercises, cross-train, and experiments. Moreover, you will gain hands-on experience with real-life SAP software environments for creating, practicing, and sharpening your SAP skills and knowledge.
5. SAP Recommended Course
In this course, you will learn the process for implementing SAP Service Cloud and the configuration of service processes. This will include topics like business process configuration, warranty management, registered products, and service levels. Further, candidates will gain skills in many areas, some of them are:
- Firstly, translating customer business needs to best practice business scenarios in SAP Service Cloud
- Secondly, setting up and configuring the solution to manage SAP Service Cloud business processes
- Thirdly, describing the integration scenarios available with SAP Service Cloud
- Then, demonstrating SAP Service Cloud reporting capabilities
- After that, describing integration scenarios of SAP Service Cloud with SAP Commerce Cloud
- Lastly, explaining the different communication channels that are supported in SAP Service Cloud
C4H440: SAP Cloud for Customer Administration
In this course, you will learn the process for setting up and run SAP Cloud for Customers effectively for your day-to-day business. Further, candidates will gain skills in many areas, some of them are:
- Firstly, using the SAP Cloud for Customer administrative functions to effectively manage the needs of the business
- Secondly, creating an organization structure enabling customers to use the solution to meet the needs of the business
- Thirdly, migrating data into the application and troubleshoot migration issues
- Then, setting up and configuring the solution to manage business processes including sales, marketing, service and social
- Lastly, describing the integration scenarios available with SAP Cloud for Customer
6. Using Practice Tests
Evaluating yourself with practice tests helps you instantly identifying your weak areas. Moreover, taking the tests will enhance your answering skills as in the exam time really matters. So, start practicing using the SAP C_C4H510_04 practice exam tests and pass the exam.
