C_C4H510_04: SAP Service Cloud 2011 Exam FAQs

What is the SAP C_C4H510_04 exam?

SAP Certified Application Associate – SAP Service Cloud 2011 C_C4H510_04 exam measures the fundamental knowledge and proven skills of candidates in SAP Service Cloud project implementation. This certificate will ensure that the candidate has the core understanding needed for an application consultant with the ability to apply the linked prerequisite skills practically under the supervision of an expert consultant in a project environment.

What are the important topics for the SAP C_C4H510_04 exam?

The objectives for the SAP C_C4H510_04 exam are:

Firstly, Service Objects
Secondly, User Management
Thirdly, Communication Channel and Knowledge Base
Fourthly, Service Business Process
Then, Service Elements and Notification
Data Management
After that, Basic Setup Settings
Reporting
Next, Maintenance Plan
Then, Personalization and Extensibility
Lastly, Contracts and Case Management

What are the levels of the SAP certifications?

Three different certification types:

Firstly, Associate Certification
Secondly, Specialist Certification
Lastly, Professional Certification

How many questions are there in the SAP C_C4H510_04 exam?

There are 80 questions in the SAP C_C4H510_04.

What is the passing score for the SAP C_C4H510_04 Exam?

The passing score for the SAP C_C4H510_04 exam is 63%.

What is the time duration to complete the SAP C_C4H510_04 exam?

The candidate will be given 180 minutes to complete the exam.

How much the SAP C_C4H510_04 exam will cost?

This exam will cost $610.

What are the benefits of the SAP certification?

The benefits of the SAP certifications are:

Perform responsibilities with confidence and skills.
Gain a highly recognized, on-demand accreditation of excellence.
Distinguish yourself in a crowded market.
Achieve higher wages and billable rates with an extremely valued credential.

Who can access SAP Global Certification?

Anyone involved in an SAP implementation project, who operates with SAP technology, or aims to begin a profession in the SAP ecosystem, such as an academic student or someone analyzing a career change. Job roles involve experienced technology experts, application consultants, and solution architects on multi-tier certification tracks, and anyone else connected in any stage of a solution lifecycle.

How to schedule the exam?

For scheduling:

Firstly, visit the Certification Hub for online booking. Then, take a look at the exams listed on the Exam Dashboard menu and schedule exam appointment time and date.
Secondly, after this, a confirmation message will appear. And after that,, one more booking confirmation mail will be sent that confirms the details of your booking.
Lastly, check all the details and if there are any incorrect details then contact your local SAP representative.

Is there a fee to take SAP Global Certification exams?

Yes, there is a fee to take exams. To access certifications for core SAP solutions and schedule up to 6 exam bookings:

Purchase a subscription to Certification Hub by booking the “CER006 Certification Hub” at SAP Training Shop (academic students can purchase a subscription here). An invoice with payment instructions will be sent to the invoice recipient you specify.
Schedule your exams within the Certification Hub.

What is the Online exam-taking process?

Firstly, there is a system test using the System Test provided on the home page of Certification, and for this preparation equipment at least 24 hours prior to the exam.
- Next, check the following equipment in place before taking your exam:
  - Firstly, Questionmark Secure browser
  - Secondly, Webcam
  - Thirdly, Microphone or headset
  - Next, Adobe Flash
  - Lastly, Broadband connection
Secondly, use SAP user ID to log on to the system. Then, you have to provide two valid IDs. This can be:
- Firstly, signed government-issued passport
- Secondly, signed driver’s license
- Thirdly, signed military ID card
- Then, bank/credit card
- Lastly, ensure that the exam place is a quiet and secure location. Moreover, before starting the exam, the supervisor will ask you to rotate your webcam around the room before beginning your SAP Global Certification exam.

How many attempts we can have for SAP C_C4H510_04 exam?

You can attempt up to 6 exams within the 12-month period of your subscription. And, each exam retake counts as an attempt – and you can attempt a specific exam a maximum of 3 times.

How soon after I subscribe to Certification Hub can I schedule my SAP Global Certification exam?

As soon as you receive confirmation of your subscription, you will be able to schedule an SAP Global Certification exam. However, SAP suggests you schedule your exam far enough in advance (2-3 hours) to allow you to test your equipment and get your identification documents ready.

How do I cancel or reschedule my SAP Global Certification exam?

You can cancel or reschedule an exam in Certification Hub by using the calendar icon in the “Exam Appointments/Upcoming Appointments” section. You must cancel or reschedule your exam at least 24 hours before the scheduled appointment date and time. SAP reserves the right to subtract an exam attempt if you do not cancel your appointment within the specified time.

How to maintain SAP Global Certifications?

To maintain your SAP Global Certification for a specific SAP solution you have to pass delta or stay current assessments when a newer version of a solution is released.

How long the SAP Global certifications are valid?

SAP Global Certifications are valid for the two most recent solution releases.

Where can we take the SAP Global Certification exam?

Every exam is proctored remotely which means you can take exams anywhere in the world as long as you have an Internet connection and a laptop or desktop computer with a webcam.

What will happen if I miss my SAP Global Certification exam appointment? Does it count as an attempt?

If you miss your SAP Global Certification exam appointment and do not cancel or reschedule within 24 hours prior to the start date and time of your exam, your appointment will be considered as an exam attempt. The proctor will update the appointment status to “No Show”, which will be reflected in Certification Hub under “Exam Appointments | Previous Appointments”.

Is it possible to take a break during an SAP Global Certification exam?

No, it is not possible to take a break during the exam. However, if an urgent matter or technical problem arises, you should immediately communicate with your proctor by chat or audio.

How can I determine if my computer meets the standards for taking the SAP Global Certification exam?

The candidate can check your configuration by clicking “Test communication and bandwidth” in Certification Hub.

Do I need a webcam to take my SAP Global Certification exam?

Yes, it is essential that the PC or laptop you use is equipped with a webcam that has been fitted with an external camera.

How can I find out my SAP Global Certification exam score? Will I receive printable evidence that I passed or not?

You will be notified of your score online immediately after finishing your exam. After passing an exam, an SAP Global Certification digital badge will be sent via email. The badge also provides real-time verification that your certification is valid.

If I don’t pass a SAP Global Certification exam the first time, how frequently can I take it?

You can take a Certification exam up to three (3) times. If you do not pass an exam after three (3) attempts, you will need to re-register for the next release of the exam. If you do not pass the next release after three (3) attempts, you will not be able to retake the exam until the next edition is released, normally within 1 year.

What is an SAP Global Certification digital badge?

A digital badge is a visual token of a specific affiliation, achievement, authorization, certification, or other trust relationship. An SAP Global Certification digital badge provides a visual representation and confirmation of your SAP Global Certification.

What are the benefits of badges?

Unlike PDF e-certificates, your digital badge can easily be shared through social networks. The badge also provides real-time verification that your certification is valid, and contains a description of the certification. Stakeholders can be confident that a badge represents a legitimate, authenticated achievement, as it links directly to the issuing organization.

For more, you can visit SAP Certification Exam FAQs Page.

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