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C_TS460_2020 – SAP Certified Application Associate – SAP S/4HANA Sales 2020 Upskilling Interview Questions

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Both exam and interview preparation is required. As a result, preparing for an interview takes far more time, effort, and confidence than studying for an exam. Take advantage of your one and only opportunity to make a positive first impression. As a result, we’ve made every effort to present you with the most up-to-date and expert-reviewed interview questions to help you prepare for the C_TS460_2020 – SAP Certified Application Associate – SAP S/4HANA Sales 2020 Upskilling test. We’ve covered all of the C_TS460_2020 – SAP Certified Application Associate – SAP S/4HANA Sales 2020 Upskilling Interview Questions, from fundamental to advanced. As a result, we strongly advise applicants to prepare to the best of their abilities in order to maximize their chances of success.

Some of the most common C_TS460_2020 – SAP Certified Application Associate – SAP S/4HANA Sales 2020 Upskilling interview questions are listed here. Candidates will be better prepared as a result of better awareness of the types and patterns to expect.

Advanced Interview Questions

What is SAP S/4HANA and how does it differ from SAP ECC?

SAP S/4HANA is the latest iteration of SAP’s enterprise resource planning (ERP) software, designed to provide a simplified and faster platform for businesses to manage their core processes, such as finance, supply chain, and human resources. The “S/4” in its name stands for “SAP Business Suite 4” and “HANA” is an acronym for “High-Performance Analytic Appliance,” which refers to the in-memory database technology that underpins the system.

SAP S/4HANA differs from SAP ECC (Enterprise Central Component) in several key ways. Firstly, SAP S/4HANA has a modern user interface that is designed to be more intuitive and user-friendly, with features such as personalized dashboards and intuitive navigation. Secondly, S/4HANA is built on HANA, which provides real-time analytics and transactional processing, making it much faster than ECC, which is built on a traditional relational database.

Another key difference is that SAP S/4HANA uses a simplified data model, with a reduction in the number of tables and fields, making it easier for businesses to understand and manage their data. Additionally, S/4HANA uses a cloud-based deployment model, which provides businesses with greater flexibility and scalability, compared to ECC which is typically deployed on-premise.

Overall, SAP S/4HANA is designed to provide businesses with a modern, integrated, and simplified ERP solution that can help them to streamline their core processes and make faster, data-driven decisions. By contrast, SAP ECC is a more traditional ERP solution, with a more complex data model and a slower processing time.

Can you explain the architecture of SAP S/4HANA Sales?

SAP S/4HANA Sales architecture consists of multiple components, including:

  1. SAP HANA Database: The core component that provides in-memory data processing and advanced analytics capabilities.
  2. SAP S/4HANA: The business suite that includes all functionalities related to sales, such as opportunity management, quote management, and order management.
  3. SAP Fiori: A user interface that provides a modern and intuitive experience for users, allowing them to access SAP S/4HANA Sales functionalities through a web browser.
  4. SAP Gateway: An integration component that facilitates communication between SAP S/4HANA Sales and other systems, such as SAP CRM and SAP EWM.
  5. SAP Cloud Platform: A platform-as-a-service offering that provides infrastructure and development tools for building and deploying custom applications.
  6. SAP C/4HANA Suite: A suite of customer engagement and commerce applications that integrate with SAP S/4HANA Sales to provide a comprehensive solution for sales operations.
  7. Machine Learning and Artificial Intelligence: These technologies can be integrated with SAP S/4HANA Sales to support advanced analytics and predictive capabilities.

What are the benefits of using SAP S/4HANA for sales operations?

SAP S/4HANA provides sales teams with the tools and insights they need to improve sales performance and deliver a better customer experience. With real-time analytics, improved process efficiency, enhanced customer experience and better collaboration, SAP S/4HANA is an essential tool for sales operations.

Here are the benefits of using SAP S/4HANA for sales operations:

  1. Real-time Analytics: SAP S/4HANA provides real-time analytics and reporting capabilities that help sales teams make informed decisions and respond quickly to market changes.
  2. Improved Process Efficiency: SAP S/4HANA streamlines sales operations by automating manual processes and reducing data entry errors. This results in improved process efficiency and increased productivity.
  3. Enhanced Customer Experience: SAP S/4HANA provides a centralized view of customer data, allowing sales teams to better understand their customers’ needs and provide personalized experiences.
  4. Better Collaboration: SAP S/4HANA integrates sales data with other departments, such as marketing, supply chain and finance, to enable better collaboration and alignment across the organization.
  5. Increased Sales Visibility: SAP S/4HANA provides real-time visibility into sales performance, enabling sales teams to identify trends and opportunities for improvement.
  6. Predictive Analytics: SAP S/4HANA uses predictive analytics to provide insights into future sales trends, enabling sales teams to better plan and allocate resources.
  7. Mobile Accessibility: SAP S/4HANA provides sales teams with mobile accessibility, allowing them to access sales data and perform sales activities from anywhere, at any time.

How does SAP S/4HANA support real-time analytics and reporting?

SAP S/4HANA uses in-memory database technology to support real-time analytics and reporting. This technology enables the system to process large amounts of data in a fraction of the time it would take using traditional database systems. Additionally, S/4HANA includes embedded analytics tools that allow for real-time reporting and analysis of data from various sources. These tools include SAP Lumira, SAP Analysis for Office, and SAP BusinessObjects, which provide users with the ability to quickly access, analyze, and visualize data from various business processes in real-time. 

The system also integrates with SAP Fiori, which provides a user-friendly interface for real-time data analysis and reporting, making it easier for business users to access the information they need to make informed decisions. Overall, SAP S/4HANA’s in-memory technology and embedded analytics capabilities make it a powerful tool for real-time analytics and reporting.

How does the SAP Fiori user interface enhance the user experience in SAP S/4HANA Sales?

The SAP Fiori user interface is a modern, responsive, and personalized user interface that enhances the user experience in SAP S/4HANA Sales. The following are some of the ways in which the SAP Fiori user interface enhances the user experience in SAP S/4HANA Sales:

  1. Simplified Navigation: The SAP Fiori user interface provides a simplified navigation system that makes it easier for users to access the information they need. The user interface features a clean and intuitive design that reduces the number of clicks required to access important information.
  2. Mobile-Friendly Design: The SAP Fiori user interface is designed to be mobile-friendly, so users can access the system from any device, anywhere, and at any time. The responsive design adjusts to the size of the screen and provides an optimal viewing experience for users.
  3. Personalized Dashboards: The SAP Fiori user interface features personalized dashboards that provide users with a quick and easy way to access the information that is most relevant to them. Users can create custom dashboards that display the information they need in a format that is easy to understand.
  4. Dynamic Filtering: The SAP Fiori user interface includes dynamic filtering capabilities that allow users to quickly and easily sort, filter, and analyze data. Users can quickly find the information they need by applying filters that match their specific criteria.
  5. Improved Visualization: The SAP Fiori user interface includes improved visualization capabilities that make it easier for users to understand complex data. The user interface includes charts, graphs, and other visual representations of data that provide a more intuitive understanding of the information.
  6. Streamlined Processes: The SAP Fiori user interface streamlines processes by providing users with an intuitive and simple way to perform common tasks. The user interface includes pre-built, configurable applications that simplify common business processes, such as creating sales orders or managing customer accounts.

In conclusion, the SAP Fiori user interface enhances the user experience in SAP S/4HANA Sales by providing a modern, responsive, and personalized user interface that streamlines processes, simplifies navigation, and improves the visualization of data. The result is a more intuitive, efficient, and productive user experience for sales professionals using SAP S/4HANA.

Can you discuss the integration of SAP S/4HANA Sales with other SAP solutions, such as SAP CRM and SAP EWM?

SAP S/4HANA Sales is a modern ERP solution designed to streamline sales processes and provide real-time insights into customer interactions and sales activities. This system provides organizations with a comprehensive and integrated solution for managing their sales operations. The integration of SAP S/4HANA Sales with other SAP solutions, such as SAP CRM and SAP EWM, provides organizations with a seamless and cohesive platform for their sales and supply chain activities.

SAP CRM (Customer Relationship Management) is a solution that helps organizations manage their interactions with customers and prospects. This solution provides organizations with a 360-degree view of their customers, including their buying habits, preferences, and feedback. By integrating SAP CRM with SAP S/4HANA Sales, organizations can gain a complete picture of their customer interactions and sales activities, enabling them to make informed decisions and improve customer satisfaction.

The integration of SAP CRM with SAP S/4HANA Sales also enables organizations to streamline their sales processes and improve their sales performance. For example, the integration allows sales representatives to access customer information and sales data in real-time, enabling them to provide personalized and relevant offers to customers. This can help organizations to increase customer engagement, improve sales productivity, and reduce customer churn.

SAP EWM (Extended Warehouse Management) is a solution that helps organizations manage their warehouse operations and logistics activities. This solution provides organizations with real-time visibility into their inventory levels, order status, and delivery schedules. By integrating SAP EWM with SAP S/4HANA Sales, organizations can improve their supply chain efficiency and customer satisfaction.

The integration of SAP EWM with SAP S/4HANA Sales enables organizations to streamline their order-to-delivery processes and improve their inventory management. For example, the integration allows organizations to track their inventory levels in real-time and make informed decisions on when to restock their products. This can help organizations to reduce stockouts, improve customer satisfaction, and reduce supply chain costs.

In conclusion, the integration of SAP S/4HANA Sales with SAP CRM and SAP EWM provides organizations with a comprehensive and integrated platform for managing their sales and supply chain activities. This integration enables organizations to streamline their processes, improve their customer satisfaction, and gain real-time insights into their sales and supply chain operations.

What role does the SAP C/4HANA suite play in the SAP S/4HANA ecosystem?

The SAP C/4HANA suite is a critical component of the SAP S/4HANA ecosystem and plays a vital role in the overall digital transformation of businesses. SAP C/4HANA is a cloud-based suite of customer engagement and commerce solutions that help organizations better engage with their customers and provide a seamless, personalized experience. It consists of five core solutions: Customer Data Cloud, Sales Cloud, Service Cloud, Marketing Cloud, and Commerce Cloud.

The SAP C/4HANA suite is designed to provide a comprehensive solution for managing customer engagement and commerce activities. It enables organizations to manage all customer-facing activities such as sales, marketing, and customer service through a single, integrated platform. The suite is designed to help organizations improve customer engagement by providing personalized experiences and real-time insights.

In the SAP S/4HANA ecosystem, SAP C/4HANA acts as the front-end layer, providing a unified interface for customers to interact with businesses. The suite is fully integrated with SAP S/4HANA, the enterprise resource planning (ERP) solution, to provide a seamless, end-to-end experience for customers. The integration of SAP C/4HANA and SAP S/4HANA ensures that customer data is consistent and up-to-date across all touchpoints, providing a single view of the customer.

The SAP C/4HANA suite provides a comprehensive solution for customer engagement and commerce, enabling organizations to manage all customer-facing activities through a single, integrated platform. This enables organizations to improve customer engagement and provide a personalized experience to customers, helping to drive customer loyalty and improve business results.

In conclusion, the SAP C/4HANA suite plays a critical role in the SAP S/4HANA ecosystem by providing a comprehensive solution for customer engagement and commerce activities. The suite enables organizations to improve customer engagement and provide a personalized experience to customers, helping to drive customer loyalty and improve business results.

Can you describe the sales process in SAP S/4HANA, from lead generation to invoice creation?

The sales process in SAP S/4HANA begins with lead generation. A lead is an individual or company that has shown an interest in purchasing a product or service. In SAP S/4HANA, the lead generation process can be initiated through various channels such as web forms, phone calls, and email.

Once a lead is generated, the sales team uses SAP S/4HANA’s customer relationship management (CRM) module to manage and track the lead’s information. The sales team can create a lead in the system and add all relevant information, such as contact information, lead source, and product interest.

The next step is to convert the lead into an opportunity. An opportunity is a potential sales transaction that has been qualified by the sales team. The sales team can create an opportunity in SAP S/4HANA and assign it to a sales representative. The opportunity can then be tracked, managed, and updated throughout the sales process.

Once an opportunity is created, the sales representative can create a quote. A quote is a proposed sales offer that includes the product or service being offered and the associated price. The sales representative can use SAP S/4HANA’s product master data to select the products or services to be included in the quote. The quote can then be sent to the customer for review and approval.

If the customer approves the quote, the sales representative can then create a sales order. A sales order is a binding agreement between the customer and the company for the sale of a product or service. In SAP S/4HANA, the sales order can be created directly from the quote and contains all the details from the quote, including product or service information, pricing, and delivery date.

Once the sales order is created, SAP S/4HANA’s delivery and billing process begins. The sales order is transferred to the delivery process, where the product or service is delivered to the customer. After delivery, the sales order is transferred to the billing process, where an invoice is generated.

The invoice is a document that contains the details of the sale, including product or service information, pricing, and delivery date. In SAP S/4HANA, the invoice can be generated automatically from the sales order, and the customer can be notified of the invoice through email or by accessing their account in the SAP S/4HANA system.

Finally, the sales process in SAP S/4HANA ends with payment collection. The customer can make payment through various channels, such as bank transfer, credit card, or online payment. The payment information is recorded in SAP S/4HANA, and the invoice is marked as paid. The sales process in SAP S/4HANA is a seamless and integrated process that enables the sales team to manage the entire sales process efficiently and effectively.

What are some best practices for data migration to SAP S/4HANA Sales?

By following the following best practices, organizations can ensure that their data migration to SAP S/4HANA Sales is successful and that they are able to get the most out of their new system.

  1. Plan the migration process: The first and foremost step is to plan the migration process. This includes the scope of the migration, timeline, and the data that needs to be migrated.
  2. Evaluate existing data: Before migrating data to SAP S/4HANA, it’s important to evaluate the existing data. This includes identifying data quality issues, missing data, and duplicates.
  3. Define the data migration strategy: After evaluating the data, the next step is to define the data migration strategy. This includes identifying the migration tools, the data migration approach, and the data mapping between the source and target systems.
  4. Cleanse the data: Data cleansing is an important step in the data migration process. This involves removing any errors or inconsistencies in the data and ensuring that the data is complete and accurate.
  5. Test the migration process: Before going live, it’s important to test the migration process. This includes testing the data migration tools and procedures and validating the data in the target system.
  6. Train users: After the migration is complete, it’s important to train users on the new SAP S/4HANA Sales system. This includes providing training on how to use the new system and how to access and work with the data.
  7. Monitor the migration process: Monitoring the migration process is important to ensure that everything is working as expected and that there are no issues. This includes monitoring the data migration tools, the data migration process, and the data in the target system.
  8. Continuous improvement: Finally, it’s important to continuously improve the data migration process. This includes monitoring the data migration process, looking for areas for improvement, and making changes to the process as needed.

Can you discuss the role of machine learning and artificial intelligence in SAP S/4HANA Sales?

Machine learning and artificial intelligence are two advanced technologies that play a crucial role in SAP S/4HANA Sales. These technologies help organizations to automate and optimize various sales processes, making it easier for sales teams to focus on core activities. Here are some ways in which machine learning and artificial intelligence are used in SAP S/4HANA Sales:

  1. Predictive Analytics: Machine learning algorithms can analyze large amounts of data to provide real-time insights into customer behavior, market trends, and sales patterns. This information can be used to predict future sales, forecast demand, and identify potential new customers.
  2. Lead Scoring: Artificial intelligence can analyze the behavior and data of leads to predict the likelihood of a sale. This helps sales teams to focus their efforts on the most promising leads, reducing the time and resources spent on leads that are unlikely to convert.
  3. Customer Segmentation: Machine learning algorithms can segment customers based on their behavior, preferences, and buying habits. This allows sales teams to personalize their interactions with customers, resulting in more effective and efficient sales processes.
  4. Chatbots: Artificial intelligence-powered chatbots can assist customers with product information, answer frequently asked questions, and guide them through the sales process. This enhances the customer experience and reduces the workload for sales teams.
  5. Sales Forecasting: Machine learning algorithms can analyze historical sales data to forecast future sales trends. This information can be used to plan and allocate resources, adjust pricing strategies, and make informed business decisions.

In conclusion, machine learning and artificial intelligence are key components of SAP S/4HANA Sales, providing organizations with valuable insights and automation capabilities. This helps organizations to enhance their sales processes, increase productivity, and drive growth.

Basic Interview Questions

1. What is SAP HANA, exactly?

High-Performance Analytical Appliance is the name of SAP’s in-memory computing engine. The Frontend Modeling Studio can be used to manage replication servers and load control, and HANA interfaces with ERP systems.

2. What are the two types of relational data stored by HANA?

There are two types of relational data in HANA:

  • Row Store
  • Column Store

3. What is the SAP HANA persistent layer’s purpose in C_TS460_2020?

SAP HANA accesses data without the requirement for a backup thanks to an in-memory processing engine. The persistence layer saves the day by keeping all data on a non-volatile hard drive in the event of a hardware failure or a power outage.

4. Define the term “modelling studio.”

The modelling studio in HANA is responsible for a multitude of functions, including-

  • Declares which tables are stored in HANA; the first step is to retrieve meta-data, followed by the scheduling of data replication activities.
  • Use Manage Data Services to enter data from SAP Business Warehouse and other systems.
  • Manage ERP instance connections; multiple ERP instances cannot be connected in the present release.
  • Make use of data services for modelling.
  • In HANA, modelling may be done immediately.
  • Licenses for SAP BO data services are required.

5. Describe the many compression methods that are available in C_TS460_2020.


There are three different compression strategies to choose from.

  • Encoding for the length of a run
  • Dictionary encoding Cluster encoding

6. Describe the concept of delay in C_TS460_2020.

Latency refers to the amount of time it takes to copy data from a source system to a target system.

7. What are transformation rules, exactly?

In the advanced replication setting transaction, the transformation rule specifies how data is transform during the replication process for the source table.

8.Describe why SLT replication is advantageous in C_TS460_2020.

  • Firstly, SAP SLT employs a trigger-based approach that has no discernible impact on the performance of the source system.
  • Secondly, it has the ability to filter and alter data.
  • Next, it replicates data in real-time from non-SAP and SAP sources, only duplicating related data into HANA.
  • It collaborates with HANA studios.
  • Data can be replicated from many source systems to a single HANA system, or from a single source system to multiple HANA systems.

9. Describe how you can avoid archiving superfluous data in C_TS460_2020.

To prevent unneeded data from being preserved, you must stop replication by pausing schema-related processes.

10. Describe the master controller’s job in SAP HANA in C_TS460_2020.

The position is available on-demand and is responsible for

  • Create database triggers and a logging table in the source system.
  • Synonyms are in the works.
  • The SLT server inserts new entries in admin tables when a table is replicate.

11. What happens if replication is suspended for a long time or if the SLT or HANA system fails?

When replication is suspend for an extended period of time, the size of the logging tables grows.

12. Describe the functions of the transaction manager and session.

The transaction manager is in charge of database transactions, keeping track of which are open and which are close. The transaction manager informs the storage engines involved when a transaction is rolled back or committed, allowing them to perform the relevant actions.

13. What are SAP HANA’s various components in C_TS460_2020?

  • Database SAP HANA
  • SAP HANA Studio is a development environment for SAP HANA applications.
  • SAP’s HANA Appliance and SAP’s HANA Application Cloud

14. Describe how you can avoid storing logging data that isn’t needed in C_TS460_2020.

You can avoid keeping superfluous logging information by halting replication and deactivating schema-related operations.

15. Could you explain how a SQL statement is execute?

Each SQL query is implement in the HANA database’s transaction reference. A new session is assign to a new transaction.

16. What are the five controllable features of the sale document type?

For the sale document type, you can control the following five features:

  • Text
  • Partner
  • Pricing
  • Taxes
  • Output
  • Delivery

17. What are the billing components in SAP S/4HANA Sales in C_TS460_2020?

Billing includes the following elements:

  • Credit and debit memos must be return.
  • Invoices for deliveries and services should be create.
  • It is possible to cancel billing transactions.
  • Discounts and rebates are available as pricing functions.
  • Financial Accounting FI receives billing data and processes it.
  • Billing is closely related to a company’s structure, and it can be assign to a Sales Organization, a Distribution Channel, or a division.

18. Describe the main billing functions.

The most important roles of billing are:

  • The many methods of billing
  • Codes to Match
  • Reasons for Number Range Blocking
  • The billing list appears on the screen.
  • List of bills that are due to be paid

19. What is Delivery Creation, and how does it work?

A delivery document can be create in a variety of ways. Depending on your needs, you can produce individual deliveries by hand or utilise a batch programme that runs a delivery-due list and creates deliveries. Before producing a delivery for a sales order, the system runs the following checks:

  • Is all of the information for the sales order correct?
  • Are the products in the order critical to the delivery’s creation?
  • Is your account subject to a credit or delivery hold?
  • Is it time to deliver one or more of the order’s schedule lines?
  • Has the customer asked for a complete delivery?

20. Could you possibly define a higher-level item category and explain how it is used?

Sales Document Type (OR)
+
Item Category Group (NORM)
+
Item Usage (FREE)
+
Higher Level Item Category (TAN)
+
Item Category of Free Goods (TANN)

21. What is the distinction between a Purchase Order and a Purchase Requisition?

If a customer places an order with a third party and the Material is not available in our firm, the purchase is immediately increase if the order document is saved. This buying group contributes to its development.
Purchase requisition – when raw materials are require for the creation of finish goods but are not in stock, the production department sends a request to the MM manager, requesting that he arrange supply for the manufacturing of finished goods.
Free Goods Item Category (TANN) (TANN)

22. What is the flow of a document?

  • Inquiry
  • Quotation
  • Sales Order
  • Delivery
  • Order of Transfer
  • The Post-Goods Problem
  • Billing
  • Accounting

23. Where can the Sales Document be put on hold?

Sales documents can be halted in three areas, depending on the risk classifications of the client:

1) The number of sales orders received (high-risk customers)
2) The quality of the service (medium risk customer)
3) The size of the item’s problem (low-risk customer).

24. What are the different types of master data in the MM Module?

The many types of master data in the MM module are as follows:

  • Purchasing information record
  • Source list
  • Quota arrangement
  • Material master
  • Vendor master

25. What is a batch record and why is it important?

A batch is a group of materials that are process at the same time and with the same parameters. These materials, created in a single batch, have the same qualities and values as those produced in a different batch on the same day, however, they may differ. Batch records are important because they demonstrate if a batch follows current Good Manufacturing Procedures (GMP). The batch record also contains information regarding the product under consideration, as well as analytical procedures and test results.

26. What is Condition Technique in SAP?

The condition technique is use to specify prices across apps. It’s use, for example, in SAP’s SD (Sales & Distribution) and MM (Management) modules. In a purchase order, the condition technique is use to establish the effective price. Master conditions are conditions that are define using the condition approach. While this section isn’t required for understanding master conditions in purchase orders, it does provide some information on how Purchasing sets pricing.

27. What is the difference between a condition type and a condition table?

A condition type represents a pricing element. Condition types include things like discounts, surcharges, and freight costs. Condition types are use to enter costs in purchase documents. You learned how to specify condition types when inputting pricing in bids and purchase orders, for example.

The condition table defines the key (combination of fields) that identifies an individual condition record. In the form of a condition record, the system keeps track of your condition data. The vendor number and the material number are include in the condition table’s key when you include a vendor’s pricing in a purchasing info record with a reference to a material master record, for example.

28. What is the difference between access sequences and a calculation schema (price procedure)?

The access sequence of the system is a search mechanism for locating condition records for a certain condition type. The access sequence sets the order in which the system searches condition records for a valid price.

Calculation of prices Schema (pricing procedure), A calculating schema (also known as a pricing method) is a list of condition types that are in a specific order. For example, it can be use to calculate tax amounts, period-end refunds, or costs. It enables the system to determine if a particular set of condition types, in a particular order, apply in a given situation. For example, the calculation schema determines which condition types are appropriate to the gross price.

29. In R/3’s Enterprise Structure, what are the various organizational levels?

The top of the organizational structure is the Client, followed by the Company Code, which represents a unit with its own accounting, balance sheet, profit and loss statement, and maybe identity (subsidiary). The next level down is the plant, which is a company’s operating unit (HQ, Assembly Plant, Call Center, etc.). The Purchasing Organization is the legally accountable group for external transactions. This group is separate into Purchasing Groups.

30. What is a Purchasing Organization in SAP?

A purchasing organization is one that negotiates agreements with suppliers for the procurement of commodities, materials, or services, and then buys them. The following are examples of purchasing organisations:

  • Enterprise-wide
  • A single purchasing entity purchases materials and services for the entire company.
  • Company-specific
  • The purchasing organization is assign to and purchases supply for only one company code within an organization.
  • Plant-specific
  • A purchasing organization is assign to one plant in a company and is in charge of procuring materials and services for that facility.
C_TS460_2020 - SAP Certified Application Associate - SAP S/4HANA Sales 2020 Upskilling Free Practice test
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