CIS-Field Service Management Interview Questions
Specialists inCIS-Field Service Management platform is in high demand. As a result, having the CIS – Field Service Management certification will be quite beneficial to you, as FSM assists firms in effectively managing location-based job assignments. During the interview, you must demonstrate that by streamlining and automating your procedures, decreasing expenses, and enhancing service quality, you can improve the company’s efficiency, productivity, and effectiveness. Furthermore, in order to become a certified ServiceNow specialist, you must be able to configure, customise, and design using real-world examples and a hands-on approach.
So, if you know the issues that are most likely to come up during the CIS-Field Service Management interview, you’ll be ready to talk about them. As a result, we’ve compiled a list of some frequently asked questions to help you prepare for your CIS-Field Service Management interview. Let’s get these questions started!
1. How well do you understand work order dispatching?
You can dispatch the work order tasks once all of the tasks associated with it have been qualified. You can use the task form, the task map, or central dispatch to accomplish this. Once all tasks have been qualified, the parent work order’s status changes to Qualified.
2. Could you explain how work orders are managed?
Specific maintenance work orders can be executed quickly to avoid costly asset downtime by following a systematic strategy to process and distribute them as needed. Work order management is the term for this.
3. What does it mean to source apart?
Things are secured in part by sourcing by reserving and obtaining them from vendors, or by moving them from one stockroom to another. Users of work orders can either use the template on this page to source a part or use the processes on this page to manually source apart. A part requirement can be sourced by dispatchers, qualifiers, and agents.
4. What do you think of when you hear the term “planned maintenance”?
Any maintenance performed with the goal of reducing downtime is referred to as planned maintenance. This can be accomplished by ensuring that all required resources (such as components, employees, and financing) are on hand to minimise downtime.
5. What exactly is a blackout schedule?
A blackout is a period of time when you are unable to execute administrative chores or add new content or pages. You can choose which groups are authorised to edit information in space during a blackout time and restrict your access to a site or group.
6. Could you go into further detail about Field Service Management?
Employees, equipment, services, and operations are all monitored and optimised in field service management so that the business can deliver its services. In their mobile operations, industries such as mobile healthcare, real estate, and sales have begun to use field service techniques and equipment.
7. What are the advantages of using Mobile Agents?
Mobile agents are now used to extend the functionality of applications and provide new services into the network of a machine or device. A client can use dynamic directory services to find and communicate with the appropriate service in the network.
8. Why is Foundation Data so important?
Different IT Service Management systems, such as ServiceNow, exchange foundation data. Users, organisational structures, cost centres, locations, groups, and so on are frequently mentioned. The use of foundation data to automate procedures is a good idea.
9. What are the different types of ServiceNow integrations?
Integration can be accomplished in a variety of methods, including inbound/outbound, programmable web services, and data sources. Depending on your company goals, integration can be unidirectional or bidirectional.
10. What does ServiceNow’s Integration Hub imply?
Integrate external platforms with ServiceNow via common protocols such as APIs, JDBC, PowerShell, or common line scripting and languages with Integration Hub.
11. Could you describe how REST API works?
REST APIs (also known as RESTful APIs or web APIs) are programming interfaces that allow interaction with RESTful online services. Roy Fielding coined the term “Representational State Transfer” to describe how a web application interacts with data.
12. What is an outbound RESTful service?
REST feature in ServiceNow allows you to submit data to a web services server. A workflow activity or the RESTMessageV2 script API can be use to make REST API requests.
13. Do you know how to make a map page?
Map pages display ServiceNow data on a Google map in a graphical format. You can personalize the layout of the map page by adding location data about your products or services, links to webpages, and email addresses, as well as using the Google Maps API to add location data about your products or services.
14. What are time cards in ServiceNow?
Time cards are use to keep track of how much time the person in charge of the task spends on it. The Time Card feature interacts with the Task table in addition to logging time worked on projects, incidents, problems, and change requests.
15. Could you define Customer Service Management?
CSM is for customer service management, and it is a set of activities and technologies for managing and monitoring the customer experience. CSM strives to ensure that consumers are satisfied not just at the point of sale, but also throughout the customer experience.
16. How is Field Service Management Software use?
Field service management software is a system that allows managers and supervisors to allocate personnel to tasks in the field and track their progress. Employees use this program to access information about their jobs, report on task progress, and optimize the amount of time and resources allotted to each activity.
17. What is an appointment book scheduler, and what does it do?
Clients can make, cancel, or reschedule appointments using appointment scheduling software via a webpage on your company’s website, Facebook page, or another location. Clients can see their appointment schedule from any Internet-connected computer or mobile device.
18. What is Contextual search and how does it work?
A contextual search evaluates your query as well as your purpose as a user to offer the most relevant results rather than just the best matches. Based on the text input in a field by the user, related results are ordered within a record producer or a form.
19. What exactly do you mean when you say “targeted communications”?
With Targeted Communications, you may use self-service portals to produce and deliver articles and emails. Employees, contacts, accounts, and consumers can all have articles created by authors and administrators.
20. What are the options for configuring Field Service mobile UI actions?
The setting of UI action conditions in the mobile app differs from the desktop app. Mobile UI activities, unlike the desktop app, do not conduct any database queries and thus do not consume any mobile resources. Instead of doing a system check to see if a Field Service setting is enable or disabled, you can specifically define the button to be active or inactive on the Mobile application. You can evaluate the mobile UI activities as an administrator and disable those that aren’t being use to save mobile resources.
21. Could you tell us more about Field Service Management’s time recording feature?
The Time Recording tool allows you to keep track of how much time you spent on tasks from the Work Order Task form, as well as time spent on other things. From the Time Worked form, you can use the Time Recording tool to track the time spent on work orders, work-related tasks, meetings, training, and other activities. Time cards are generate automatically for each category of time work. The time cards are also integrate into a weekly timesheet.
22. What are the different types of word orders?
Users submit work orders to have their jobs completed off-site. Work orders are created by users with the relevant roles, who also supply information about when and where the jobs will be complete. Other users then qualify the work order by creating tasks for those jobs.
23. How do you make work orders?
If you have the initiator or initiator qualifier role, you can create work orders. Work orders can either be prepare from scratch or copied from another record. Work orders can be create from the following categories of records: problem, incident, change, or project task. For each work order, there can only be one record.
24. Can you explain how Field Service is used in the CSM Agent Workspace?
Working with customers has never been easier thanks to CSM Agent Workspace. Without ever leaving the interface, you can generate a new work order right from a customer case. The system generates tasks and part requirements base on what’s needed for the work, so you can get start right away. Simply mark a work order as “Ready for dispatch” and CSM will dispatch it for completion.
25. What is Inventory Management and how does it work?
Manufacturing, supply chains, fulfillment, sales, and reporting all fall under the umbrella of inventory management. As a result, having a reliable inventory management system in place is virtually a requirement for effective inventory control.
26. What platforms are ServiceNow compatible with?
The following platforms are compatible with ServiceNow:
- SaaS
- laaS
- ERP systems
- On-premises applications
- legacy systems
- databases
27. What are the positions on a map in CIS-Field Service Management?
The Location table keeps track of where an application is installed, where a user is, and where a configuration item (CI) is. In a parent-child hierarchy, you can set up different places. Each level of this hierarchy has its own location record, with the parent being the next higher level.
28. What is the procedure for creating a work order in CIS-Field Service Management?
Your work order procedure is a method for moving jobs through your firm in a systematic manner. It starts when a consumer requests a job and ends when the job is finish and paid for. Your business will run smoothly if you have a well-designed work order process.
29. What are some of the industry’s best practices for field service in CIS-Field Service Management?
These are a few field service industry best practices to be aware of —
- Identifying the issue
- Increasing the Mobility of the Workforce
- Obtaining feedback from clients
- Using existing systems to integrate field service management
- Customers who are faithful are respected.
30. What is the definition of inventory control in CIS-Field Service Management?
Inventory control is a subset of inventory management that focuses on keeping the stock that is currently in storage in good condition. It aims to ensure that the storage and organizational system is properly set up, saving them time and costs associated with inventory management.
