SAP C_C4H320_02 – Commerce Cloud Business User Interview Questions

The SAP C_C4H320_02 – Certified Application Associate – Commerce Cloud Business User certification exam validates that the candidate possesses the overall understanding and skills required of an SAP Commerce Cloud Business Analyst. This certification is recommended as an entry-level qualification. To successfully pass the interview, you will need to showcase your proficiency in the following fields of the SAP C_C4H320_02 Commerce cloud technology:

Architecture Of SAP Commerce Cloud
ASM, Backoffice, Bundling
Catalogs, and their Versions
CronJobs, Customer Support
Data Modeling, Impex, Order Fulfillment
PCM, Personalization
Product Modeling, Product Variants, Promotions
Smart edit, Solr, Synchronization
User Roles, WCM

Additionally, you may also go through our SAP C_C4H320_02 Online tutorial to further strengthen your knowledge base. Our SAP C_C4H320_02 Free Practice Tests will further help attain your desired certification and become competent to your employers in an ever-changing job market. To be successful in the interview, professional standards say that you should know about the following topics in advance. And for your assistance, we have compiled below, a list of some highly expected SAP C_C4H320_02 Interview Questions. So let’s begin!

1. What is meant by the term product content?

Product content is the text, imagery, and other information that a brand or retailer provides to describe its offerings. This includes product names, prices, dimensions, descriptions, and anything else that consumers need to know about a product before they can make an informed decision about purchasing it.

2. How would you define a product content management system?

A Product Content Management (PCM) system manages the creation, categorization, organization, publication, and programming of information about a product. This solution ensures an adequate workflow for manufacturing, logistics, and sale through appropriate software programs.

3. Could you explain product modeling?

A product model describes what a product or service consists of, i.e., the inputs and results, as well as the processes that make up the product or service. A product model explains the components and interrelationships of a product or service.

4. What are the types of product models?

Subscription model.
Bundling model
Freemium model
Razor blades model
Product to a service model
Leasing model
Crowdsourcing model
One-for-one model.

5. What are the elements of the product model?

Product.
Request specification.
Request behavior specification.
Role specification.
Constant role specification.
Property specification.
Constant specification.
Rule specification.

6. How would you maintain a product catalog?

Creating brand trust with quality product information.
Tagging and categorizing the digital product catalog.
Mapping the catalog management process.
Suggesting any related and alternative products.
Managing the e-commerce product catalog database.
Selecting a catalog management tool.

7. What do you know about eCommerce product catalog management?

Product data management (PDM) is the method of ensuring product quality by managing your e-commerce product data across all sales channels. It is the process of establishing and enforcing product data standards and then communicating those standards to your sales channels.

8. Could you describe what a product variant is?

Products can be made available in different versions, each of which has a distinct attribute value, such as all red shirts, or all size-10 shoes. A product variant can have its own image and promotion settings that apply to all product versions in the variant.

9. Why is product variation important?

Product variation creates distinct values for your products in the eyes of customers. Furthermore, it helps your business stand apart from your competitors. Product variation makes your product stand out from the competition. It gives your business a boost in sales by offering customers different variations of the same product.

10. What is the difference between category and classification?

The main difference between the terms “category” and “classification” is that category implies a group of things, often named or numbered, to which items are assigned based on similarity or defined criteria, while classification refers to the act of forming into a class or classes; a distribution into groups, as classes, orders, families, etc., according to some common relations or attributes.

11. Could you explain the term product cockpit?

The SAP Commerce Product Cockpit Module allows product managers to manage and structure information and catalogs in high-volume and collaborative environments. Users can visualize their input from multiple perspectives and make product management processes more efficient.

12. What do you understand by the term SAP back office?

The SAP Commerce Product Cockpit module facilitates the management and structuring of product information and catalogs in high-volume and collaborative environments. Product managers can visualize their input from multiple perspectives and make product management processes more efficient.

13. What does Web content management do?

A web content management system (WCMS) is a software framework and set of tools that allow users to manage multimedia elements on web pages. These tools help users store content within databases, and users can change the design of their webpage using a flexible language such as XML or NET. This type of system is used by software companies such as WordPress, Joomla, Drupal, Magento, Squarespace, Wix, and Ghost.

14. What does data structure means in simple terms?

The dictionary definition of a data structure is: “a way to organize and store data.” Data structures are a way to store and organize data efficiently. They’re used wherever we deal with massive amounts of information like in computer science and software engineering, from gaming engines to operating systems.

15. Could you elaborate on the importance of data structure?

The structure of information, or data structure, dictates how elements of information should be organized—an important element of computer science. Data structures are used in such areas as artificial intelligence and operating systems. Computer programmers use data structures in computer programs that perform automated tasks, such as finding routes, calculating mortgage payments, and determining if certain molecules are toxic to humans.

16. What do you know about the Web GUI?

The Web GUI is a web-based system for processing network events from one or more data sources and presenting the event data to users in different graphical formats using web browsers. Data can also be presented to users on supported mobile devices.

17. What does adding customization allow you to do in SmartEdit?

The Personalization mode allows you to:

Managing the targeting of content from within SmartEdit,
Creating new customizations and managing the layering and interaction for building a complete user experience,
Keeping a check on the changes in the correct context
Previewing the customizations from the context of several customers

18. Could you elaborate on what is cron and who can use it?

If you have a program you use regularly, such as a backup script or an accounting program, you can schedule its execution by using the crontab command. The utility cron enables the automated execution of programs at predefined times. Users can set up a cron schedule using the Unix shell or through the Accounts control panel interface.

19. How would you define an ImpEx script?

ImpEx is a CSV-based data import/export language within Hybris. ImpEx statements are automatically converted into SQL statements that are executed against the database. Developers work with ImpEx statements exclusively, and they don’t have to create or maintain SQL code. The enhanced version of ImpEx includes a few new features, such as better support for data types, new field names for referencing other tables in a statement, and array fetches (returning multiple values from a single field).

20. How does SAP commerce Cloud work?

Commerce Cloud comes bundled with a website editing tool called SmartEdit, which allows you to easily create websites, pages, promotions, and banners for mobile, tablet, and desktop. You can also use SmartEdit to maintain a consistent customer view across multiple storefronts.

21. Can you differentiate between SAP Hybris and SAP Commerce Cloud?

SAP Commerce Cloud is an eCommerce platform that makes it easy for enterprise-level companies to create B2C, B2B, and B2B2C commerce applications. SAP Hybris fills the gap between existing commerce platforms and cloud-based services, giving users a single commerce solution that covers all their business needs.

22. What do you know about Upscale Commerce?

SAP’s Upscale Commerce is a Customer Experience solution specifically designed for retail and direct-to-customer businesses. It optimizes native experiences automatically for different device types, providing an optimal experience on any mobile device.

23. Can you explain what does order management do?

Order management is designed to keep track of customer orders and manage the steps involved in completing them. It typically involves reviewing an order; selecting, boxing, and shipping products listed in the order; and finally tracking the items until they are delivered.

24. What is an order management extension?

The extension allows you to edit customer billing details for any given order. You can modify the following information: personal billing data, address details, and telephone number. The extension also allows you to edit order shipping details, including customer shipping information, the shipping address, and the contact person’s name and telephone number.

25. What are the Functionalities of Order Management Software?

Centralized order management
Multiple payment gateways, and fraud check
Inventory management
Fulfillment points integration
Shipping services integration
Customer management
Shopping platform integration.

26. Could you elaborate on the working of ASM in hybris?

The SAP Hybris Assisted Services Module (ASM) allows customers to complete purchases via a single storefront across physical and digital channels. The module connects customers with customer support to help resolve issues related to their purchases.

27. What does the assisted service module enable a customer sales and service agent to do?

Assisted Service Module helps organizations deliver guided purchasing experiences across multiple channels. ASM Additional Information Framework (ASM-AIF) is a feature within Assisted Service Module that displays additional information to Customer Service Representatives, enabling them to provide more effective support.

28. Is SAP commerce cloud headless?

SAP Spartacus is a headless storefront application powered by Angular JS on the SAP Commerce Cloud. SAP Spartacus was built to simplify and speed up development using a modern JavaScript storefront. SAP Spartacus’ architecture is extendible, meaning that it can be adapted to work with any commerce platform.

29. Could you explain what is the hybris commerce technology?

Hybris Commerce is a suite of eCommerce software products – including customer experience management, content management, order management, omnichannel commerce, and customer support software – from SAP.

30. What is the SAP Hybris called?

Since 1997, SAP Hybris solutions have provided consumers and businesses with a personal and reliable e-commerce platform. Now in an effort to continue meeting customer needs, SAP Hybris is evolving with the times. It will now be known as SAP C/4HANA, a change that reflects the software’s evolution as a platform for digital customer relationships.