ITIL Foundation (Version 5)

ITIL Foundation (Version 5)

The ITIL Foundation (Version 5) certification is the ideal starting point for professionals looking to build a strong understanding of modern IT Service Management (ITSM) and Digital Product & Service Management (DPSM). Designed for today's AI-enabled, product-centric, and rapidly evolving technology landscape, ITIL Version 5 introduces a practical framework that helps organizations create, deliver, and continually improve technology-enabled products and services.

Who should take this Certification?

This certification is suitable for:

• IT Support Professionals
• Service Desk Analysts
• System Administrators
• Network Engineers
• Cloud Professionals
• DevOps Engineers
• IT Project Managers
• Business Analysts
• IT Consultants
• Product Managers
• Service Delivery Managers
• Digital Transformation Professionals
• Technology Leaders
• Students and Fresh Graduates entering IT careers

No prior ITIL certification is required.

Skills you will gain

After completing the ITIL Foundation (Version 5) certification, you will understand:

• Digital Product and Service Management fundamentals
• ITIL Value System
• Four Dimensions of Service Management
• ITIL Guiding Principles
• Product and Service Lifecycle Model
• Service Value Creation
• Governance and continual improvement
• Customer and stakeholder value
• Service management terminology
• Modern IT operating models
• AI-aware service management concepts
• Organizational value streams
• Product-centric service delivery
• Service optimization and continual improvement
• Best practices for digital service management

Key Learning Objectives

By the end of this certification, you will be able to:

• Understand the principles of modern IT service management.
• Explain how organizations create value through digital products and services.
• Apply ITIL guiding principles to real-world business scenarios.
• Understand the complete ITIL Product and Service Lifecycle.
• Identify the components of the ITIL Value System.
• Recognize the importance of governance and continual improvement.
• Understand how AI and automation influence modern service management.
• Improve collaboration across IT and business functions.
• Support organizational digital transformation initiatives.
• Prepare for advanced ITIL Version 5 certifications.

Course Outline 

The ITIL Foundation (Version 5) Exam covers the following topics - 

• Module 1: Introduction to Digital Product & Service Management
• Module 2: Service Relationships and Stakeholder Collaboration
• Module 3: Understanding the ITIL Value System
• Module 4: Governance in Modern Service Management
• Module 5: Applying the ITIL Guiding Principles
• Module 6: Value Chain Activities and Management Practices
• Module 7: Value Stream Design and Optimization
• Module 8: Continual Improvement
• Module 9: Four Dimensions of Product & Service Management
• Module 10: Integrating ITIL with Other Frameworks

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