Airline Ticketing Practice Exam
Airline Ticketing Practice Exam
About Airline Ticketing Exam
The Airline Ticketing Exam evaluates the essential skills and knowledge required for working in airline reservation and ticketing. It covers areas such as GDS systems, fare calculations, booking procedures, and customer service—making it ideal for individuals aspiring to join the airline or travel industry.
Who should take the Exam?
This exam is ideal for:
- Aspiring airline ticketing and reservation agents
- Professionals working in travel agencies or tour operations
- Customer service executives in the aviation or hospitality industry
- Students of aviation, tourism, or hospitality management
- Freelancers interested in online travel business services
Skills Required
- Basic understanding of air travel and global destinations
- Familiarity with GDS systems like Amadeus, Sabre, or Galileo
- Good customer service and communication skills
- Ability to manage ticketing processes and booking changes
Knowledge Gained
- Understanding airline reservation workflows and ticketing rules
- Knowledge of fare structures and pricing policies
- Proficiency in using standard GDS software
- Handling cancellations, reissues, and refunds
Course Outline
The Airline Ticketing Exam covers the following topics -
Domain 1 – Introduction to Airline Ticketing
- Overview of airline operations and ticketing
- Types of tickets and booking classes
- Role of ticketing agents in travel industry
Domain 2 – GDS Systems and Tools
- Basics of Amadeus, Sabre, and Galileo
- PNR creation and modification
- Flight availability and seat selection
Domain 3 – Fares, Pricing, and Rules
- Fare calculations and ticketing codes
- Taxes, surcharges, and commissions
- Interline agreements and fare basis codes
Domain 4 – Customer Handling and Support
- Handling bookings and special service requests
- Cancellation, rescheduling, and refunds
- Managing overbooking and denied boarding
Domain 5 – Regulations and Industry Standards
- IATA and airline ticketing guidelines
- Airport codes, time zones, and documentation
- Travel insurance and baggage policies
