The world of business applications is evolving quickly, and organizations need professionals who understand how tools like Microsoft Dynamics 365 can transform customer engagement, operations, and decision-making. If you’re looking to enter this space or simply strengthen your foundation, the MB-900 Microsoft Dynamics 365 Fundamentals exam is the perfect starting point.
Unlike advanced certifications that dive deep into technical configurations, MB-900 focuses on the basics—giving you a clear overview of Dynamics 365 applications, the Microsoft Power Platform, and core cloud concepts. It’s ideal for beginners, non-technical professionals, business decision-makers, or anyone curious about how Microsoft’s business applications tie together.
Earning this certification shows employers that you understand how Dynamics 365 works in real-world business scenarios, even if you’re not yet an expert. More importantly, it lays the groundwork for future certifications in areas like Sales, Customer Service, Finance, Supply Chain, and Power Platform.
But here’s the catch: even though MB-900 is considered an entry-level exam, many underestimate it and end up struggling with the breadth of topics it covers. To pass confidently, you’ll need a structured plan that balances theory, hands-on practice, and regular self-assessment. This guide will walk you step by step through everything you need to prepare—from understanding exam objectives to building a weekly study plan, so that by exam day, you’ll feel ready and confident.
So, are you preparing to take the Microsoft Dynamics 365 Fundamentals MB-900 Exam? If yes, keep reading this article to learn everything you need to know about the test. To begin with, the MB-900 Microsoft Dynamics 365 Fundamentals Exam is designed for candidates looking to demonstrate a foundational understanding of Microsoft Dynamics 365, the cloud computing model, and Power Platform applications. Also, some areas, like security, networking, and cloud, are simply shaped by certifications. The credentials define a clear work ladder from beginner to expert, validating capacities at each career stage.
Microsoft Services Glossary for MB-900 Exam (2025)
| Service / Term | Definition | Why It’s Important for MB-900 |
|---|---|---|
| Dynamics 365 Sales | CRM app for managing leads, opportunities, and customer relationships. | Tests knowledge of core CRM functions. |
| Dynamics 365 Customer Service | Provides tools for resolving cases, managing SLAs, and omni-channel support. | Demonstrates customer engagement processes. |
| Dynamics 365 Field Service | Manages work orders, scheduling, and on-site technician services. | Highlights operational efficiency. |
| Dynamics 365 Marketing | Marketing automation for campaigns, lead nurturing, and customer insights. | Covers customer acquisition scenarios. |
| Dynamics 365 Finance | Financial management system handling general ledger, payables, receivables, and budgets. | Reinforces ERP-related questions. |
| Dynamics 365 Supply Chain Management | Manages inventory, logistics, manufacturing, and warehousing. | Shows Dynamics 365’s role in operations. |
| Dynamics 365 Human Resources | HR system for employee records, benefits, and performance. | Part of organizational workforce management. |
| Dynamics 365 Commerce | Retail and e-commerce solution with POS, merchandising, and omni-channel sales. | Important for retail sector scenarios. |
| Dynamics 365 Project Operations | Project planning, resource allocation, and billing tool. | Connects Dynamics with project-based businesses. |
| Power Platform | Suite including Power BI, Power Apps, Power Automate, and Power Virtual Agents. | Central to MB-900 as it links all business apps. |
| Power BI | Data analytics and visualization platform for reports and dashboards. | Reinforces data-driven decision making. |
| Power Apps | Low-code app builder for creating custom business applications. | Highlights citizen development concepts. |
| Power Automate | Workflow automation for approvals, notifications, and integrations. | Exam tests automation benefits and examples. |
| Power Virtual Agents | Chatbot creation tool with no coding required. | Demonstrates AI use in customer/employee support. |
| Microsoft Azure | Cloud computing platform powering Dynamics 365 and Power Platform. | Exam covers cloud fundamentals. |
| Azure Active Directory (Azure AD) | Identity and access management service for secure sign-ins and permissions. | Relevant to security and compliance sections. |
| Microsoft 365 | Productivity suite including Word, Excel, PowerPoint, Outlook, Teams, and more. | Ties into collaboration across Dynamics. |
| Microsoft Teams | Collaboration app with chat, video, and integration with Dynamics 365. | Tested as part of connected business tools. |
| Microsoft Dataverse | Centralized, secure data storage platform for Dynamics 365 and Power Platform. | Core concept behind data unification. |
| Microsoft Security, Compliance, and Trust Framework | Policies and features ensuring data privacy, compliance, and governance. | Important for trust, security, and regulation scenarios. |
Benefits of Being a Microsoft Certified
Microsoft certifications give the candidate a professional advantage by providing globally accepted industry-endorsed evidence of skills and knowledge, demonstrating their abilities and willingness to embrace new technologies. Verify their skills and unlock opportunities. Also, professionals can expect career progression from certification. Further, employers regularly use certifications as a selection criterion for employment and promotion, and are ready to pay certified professionals more. Further:
- Firstly, upon earning a certification, the Microsoft-certified technologists reported receiving a salary increase.
- Then, certified employees are usually trusted with supervising their peers, placing them on the fast track for a promotion.
- Also, certified new hires relinquish full productivity sooner and end up having more opportunities for advancement.
- Further, on average, certified employees receive 15% more than those without certification and are approximately 20% more productive.
Applications of Microsoft Dynamics 365:
- Microsoft Dynamics 365 for Sales: Dynamics 365 accommodates to increase sales of a company by giving deep insights into customers’ demands. It allows the candidate to analyze the prospect of buyers by tapping into social insights. Also, driving more possible sales. Dynamics 365 Product Visualize gives a 3D digital twin of the product in the customer’s environment.
- Microsoft Dynamics 365 for Marketing: Marketing apps of Dynamics 365 assist in running the marketing operations of the product in multiple ways. Also, it maximizes marketing results by formulating personalized encounters with customers. Further, artificial Intelligence-powered insights keep the candidate updated on the news or useful knowledge about customers’ feedback about the product or campaign. Moreover, Dynamics 365 customer penetrations collect data from various sources to get a single view of their customers. Dynamics 365 organizes all the experiences of customers from the opening. It also helps to gather data about sales and marketing to create a more efficient strategy.
- Microsoft Dynamics 365 for Customer Service: Applicability of Dynamics 365 enables the employees or agents to interact or respond to customers immediately through mobile text messaging with SMS or built-in knowledge services. Further, it also offers exceptional virtual agents and customer service perspicacity for the betterment of flaws.
- Microsoft Dynamics 365 for Field Service: It helps the candidates to meet the needs of customers at any time by giving their field agents upgraded tools. Also, this application allows the candidate to manage workloads, schedules. The candidate can also dispatch their employees with the right skills and tools to a particular task.
- Microsoft Dynamics 365 for Finance and Operations: This application enables the candidate to keep an eye on the business’s financial situation. In addition, Vendors Management, Budget, Sales Orders, and Supply Chain can be managed through this.
About the MB-900 Microsoft Dynamics 365 Fundamentals Exam
The MB-900 Microsoft Dynamics 365 Fundamentals Exam is important to get a fundamental understanding of Dynamics 365. Further, if the candidate has the certification of Dynamics 365 Fundamentals, then their way of obtaining the additional certifications at the associate and expert levels of Dynamics 365 will grow much easier. Also, the MB-900 Microsoft Dynamics 365 Fundamentals Exam clears the elementary ideas of Dynamics 365.
The MB-900 Microsoft Dynamics 365 Fundamentals Exam will cover the concerns and benefits of utilizing Dynamics 365, the Power Platform, and cloud assistance in general. Also, the exam can be considered as a precursor to Dynamics 365 certifications and training. Further, candidates for the MB-900 Microsoft Dynamics 365 Fundamentals Exam must have a comprehensive knowledge of related working experience in an Information Technology background.
Exam Details
Candidates should also have a fundamental understanding of business scenarios and background in business, addressing legal, and security requirements for the IT project. Also, the MB-900 Microsoft Dynamics 365 Fundamentals Exam contains the ability to understand Microsoft Dynamics 365; the Power Platform; licensing options; cloud concepts; and deployment and release options. Let’s jump to some basic details, so the MB-900 Microsoft Dynamics 365 Fundamentals Exam provides 85 minutes to a candidate to complete the exam and there are 40-60 MB-900 Exam questions in total which are in multiple-choice format. Refer the table below for more information.
MB-900 Exam Topics
Some skills will be contained in the MB-900 Microsoft Dynamics 365 Fundamentals Exam. The course outline highlights the objectives and domains. For success, the candidate has to attain these special skills. Further, every skill has its separate weightage, and they are discussed on the official website of the Microsoft MB-900 Exam. The candidate can easily pass the MB-900 Exam by acquiring the following skills:
1. Understand Dynamics 365 (40-45%)
- Firstly, getting apps for customer engagement
- Secondly, learning apps for unified operations
- Then, understanding the Power Platform
- Also, experiencing application basics
2. Understand cloud concepts (25-30%)
- Surmising cloud architecture
- Further, connecting different types of cloud services available
- Moreover, comparing cloud offerings with corresponding on-premises offerings
3. Understand deployments and releases (20-25%)
- Distinguishing different types of deployments
- And, differentiating between different types of releases
- Further, assuming the role-based security model
- Moreover, experiencing GDPR
- In addition, understanding licensing options
MB-900 Exam Preparatory Guide – Updated 2025
The MB-900 Microsoft Dynamics 365 Fundamentals Exam needs more practise and preparation, so let’s discuss the important steps that the candidate needs to follow in order to pass the exam. So, the candidate should start their preparation by visiting the official page of the MB-900 Microsoft Dynamics 365 Fundamentals Exam.
1. Visit the official exam website of MB-900
The first step in the preparatory guide is to visit the official page of the MB-900. It is a very important step in order to clear the MB-900 Microsoft Dynamics 365 Fundamentals Exam. Further, the candidate can check the following things on the official website.
- Consult Microsoft Instructor-Led Learning Courses.
- Then, avail the facility of Microsoft Learning.
- Also, participate in a community conversation about Dynamics 365 Fundamentals certification.
2. Learn the Objectives
The objectives are the domains that a candidate has to cover in order to learn about that exam. However, we have already discussed the domains of the MB-900 Microsoft Dynamics 365 Fundamentals Exam in the course outline, but here we are listing them again:
- Understand Dynamics 365 (40-45%)
- Then, understand cloud concepts (25-30%)
- Also, understand deployments and releases (20-25%)
3. Refer to the Study Guide
The candidate can find the study guide, or we can say the blueprint, on the official page of the MB-900. The exam study guide contains all the relevant information regarding the exam, such as objectives, basic exam details, training courses, etc. So, for strong preparation, the candidate should download the study guide.
4. Evaluate yourself with the Practice Test
The more practice the candidate has, the more it is useful for them. In general, there are a lot of MB-900 practice tests available online. So, the candidate can practice these tests from one of the best providers. Further, the candidate will get an impression of how the questions will be asked in the actual exam. Also, practise test simulator provides the candidate with a real-time experience of practising the MB-900 Microsoft Dynamics 365 Fundamentals Exam. In addition, the candidate can also try free practice tests available here and thus accommodate themselves to find their weak areas and work on them.
5. Make a Schedule
It is very essential to have proper MB-900 Exam preparation as well as a precise schedule to make sure you cover all the concepts. Making a schedule will help in completing the syllabus in enough time. It is not sufficient if the candidate just understands all the ideas theoretically; it is even necessary to know how it is practically prepared. So, as mentioned above, practise a lot.
6. Training Programs
The most effective method to pass the MB-900 certification exam, according to us, is to enrol in an online course. This makes sure that the candidate can cover all the necessary concepts in the syllabus, and also helps them to understand each concept practically. Microsoft offered the following training program:
Course MB-900T01-A: Dynamics 365 fundamentals
- Firstly, the introduction to Business Applications
- Then, cloud concepts
- Also, managing deployments and releases
- Further, licensing, onboarding, and support
Final Words
Microsoft maintains the right to update content for any reason at any time to support the validity and importance of its certifications. This includes, but is not limited to, incorporating functionality and characteristics related to technology changes, evolving skills required for success within a job role, etc.
Additionally, preparing for the MB-900 Microsoft Dynamics 365 Fundamentals Exam is quite difficult but the candidate has to prepare and practise hard. We hope that this preparation guide will help the candidate to pass the exam successfully. So, practise and fulfil your dream. CLICK HERE FOR MORE PRACTICE TESTS!
A great career is just a certification away. So, practice and validate your skills to become Microsoft Certified: Dynamics 365 Fundamentals!
