With Salesforce integrating Slack into its broader ecosystem, the demand for skilled Slack Administrators has surged across industries. As organizations increasingly rely on Slack for real-time communication, collaboration, and workflow automation, there’s a growing need for professionals who can manage the platform effectively, not just at a basic level, but with deep administrative expertise. The Salesforce Certified Slack Administrator Exam is designed to validate your ability to configure, manage, and maintain Slack within complex, enterprise-level environments. It covers everything from user provisioning and security settings to app integrations and compliance controls, ensuring you’re well-equipped to support and scale Slack usage across an organization.
If you are aiming to future-proof your career and stand out in the world of collaboration tools and cloud-based platforms, this certification is a powerful credential. It not only sharpens your practical skills but also demonstrates to employers that you’re ready to lead Slack administration in a professional, strategic, and secure way. Whether you are a system admin, an IT pro, or a collaboration tool enthusiast, this exam will validate your ability to manage Slack in a secure, scalable, and strategic way. In this guide, we’ll walk you through everything you need to know, from what’s on the exam to how to study smart, recommended resources, tips for test day, and what doors this certification can open for you.
Why become a Slack Certified Admin?
- Master Slack’s admin tools and settings
- Prove your ability to manage users, workflows, and security
- Increase your value in Salesforce-focused organizations
- Stand out in a growing job market where collaboration tools are mission-critical
This certification is ideal for IT professionals, system admins, and collaboration tool specialists who want to deepen their Slack knowledge.
Who should take the exam?
This guide becomes even more relevant when the audience is known.
- IT Admin: You’re already in charge of systems; now add Slack to your arsenal.
- Workplace Technologists: Seeking to foster teamwork and automation.
- Salesforce Admin: Looking to capitalize on Slack’s expanding footprint in the CRM industry.
- Career Changers/New Techies: Beginning at ground zero but wanting to acquire useful, high-impact skills.
This guide is designed to meet you where you are, whether you use Slack on a daily basis or are just starting out.
Knowledge Area
Applicants should be able to show knowledge and practical experience in the following primary areas:
- Administrator management and responsibilities
- Slack infrastructure and architecture
- User lifecycle management and provisioning
- Workspace settings and governance policies
- Channel organization and collaboration models
- App approval and integration processes
- Data security and compliance best practices
- Process design and automation
- Driving user adoption and engagement
Examination Overview
First, let’s cover the fundamentals: the format of the exam and what it assesses.
Central Skills:
- Setting up the Slack Enterprise Grid
- Workspace management and organizational setup
- Life cycle and user provisioning
- Regulations pertaining to governance, compliance, and security
- Workflow Builder allows for automation and app integration
Perfect Candidates:
- IT Managers
- System designers
- Engineers that work collaboratively
- Experts in the Salesforce Ecosystem
- Freelancers in charge of Slack settings for customers
Salesforce Certified Slack Administrator Course Outline
The Salesforce Certified Slack Administrator Exam is designed to assess a candidate’s comprehensive understanding, practical experience, and proficiency in administering and managing Slack within an organization. The exam evaluates the ability to configure, optimize, and support Slack environments across a variety of use cases and business needs. Specifically, it measures a candidate’s knowledge and skills across a set of defined objectives that reflect real-world scenarios, best practices, and core administrative responsibilities. These objectives encompass both foundational and advanced topics that are critical to successfully deploying and managing Slack as a collaborative communication platform. The objectives include:
1. Fundamentals (9%)
- Summarize the key privileges and responsibilities of each Slack user role.
- Identify the unique features of each Slack paid plan.
- Identify the common responsibilities of Slack Admin and Owner roles.
- Identify workspace and org-level settings and dashboards.
2. Workspace Administration (9%)
- Determine when to create a workspace to meet the needs of an organization.
- Manage the workspace creation and approval process.
- Choose a workspace visibility setting that meets the needs of the members and organization.
- Prepare an Enterprise Grid design that meets the needs of the members and organization.
- Recommend how to consolidate workspaces.
3. Channel and User Group Administration (28%)
- Set up and administer Slack channels.
- Recommend when to use a channel, a direct message (DM), or a group DM.
- Recommend when to use a public or private channel.
- Recommend when to use multi-workspace channels.
- Administer channel posting permissions.
- Given a business case, recommend when to share a channel with an outside organization.
- Demonstrate how to manage connections, channels, and DMs with outside organizations.
- Establish channel-naming guidelines and set recommended prefixes to meet the needs of an organization.
- Administer policies to manage the status or state of channels (for example, delete, archive, and convert).
- Recognize when to use and how to set up Slack user groups.
4. User Lifecycle Management (14%)
- Implement the best authentication option based on the Slack plan and an organization’s requirements.
- Recommend a process for new account creation for different use cases.
- Recommend when to use a system for cross-domain identity management (SCIM) versus just-in-time (JIT) to provision users.
- Recommend a process for getting new users into the right workspace(s) and channels.
- Demonstrate the two ways full member accounts can be deactivated (manual deactivation versus SCIM deprovisioning).
- Create a guest user request and approval process.
5. App Administration (10%)
- Summarize the value of interoperability for decision makers and end users.
- Use Workflow Builder to automate routine tasks and manual business processes.
- Understand the App installation process.
- Set up and manage an app-approval process.
6. Security (15%)
- Identify Slack product security features and settings to meet an organization’s security needs.
- Describe how Slack prioritizes security governance, risk management, and compliance and identify examples of each.
- Describe product features that manage access and mobile devices to meet specific business needs.
- Recommend product features that protect and manage sensitive data to meet specific business needs.
- Recommend product features that govern information to meet specific business needs.
- Recommend when to audit user activity in Slack.
7. Enabling Slack Success (15%)
- Develop a vision and identify goals for Slack at an organization.
- Use the analytics dashboard to track Slack usage.
- Make recommendations based on analytics data (for example, channel archival, work with Slack Champions, publish a Slack etiquette guide).
- Build a Slack team to maintain a workspace or org based on best practices.
- Enable admins to promote Slack as the Digital HQ for their organization.
- Promote ongoing member enablement and engagement with specific programs and resources.
Salesforce Certified Slack Administrator Preparation Guide
Preparing for the Salesforce Certified Slack Administrator Exam requires more than just familiarity with Slack, it demands a strategic understanding of how to manage the platform at scale, ensure compliance, drive adoption, and support seamless collaboration across teams. This preparation guide will walk you through the essential steps to get exam-ready. From understanding the exam structure and objectives to identifying key study resources and hands-on practice tips, you’ll find everything you need to build confidence and set yourself up for success.
Let’s break down the roadmap to becoming a certified Slack Admin — step by step.
Step 1 – Familiarize yourself with the Exam Guide
The exam guide is an exhaustive resource that can assist you in evaluating your preparedness for the Salesforce Certified Slack Administrator Exam. It presents essential information regarding the targeted audience, suggested training materials, and in-depth exam objectives to aid your preparation and enhance your chances of passing. By clearly defining what to expect and what is expected of you, the guide empowers candidates to take a focused and informed approach to exam readiness. To optimize your chances of passing, Salesforce strongly encourages a balanced preparation strategy that includes real-world hands-on experience, participation in relevant training courses, and dedicated self-study.
Step 2 – Salesforce Recommended Training and References
Salesforce suggests a balanced preparation plan to pass the Salesforce Certified Slack Administrator Exam. This strategy must incorporate a mix of hands-on exposure, successful completion of Salesforce-approved training programs, real-time participation in Trailhead trails and trailmixes, and intense self-study according to the topics. Practical experience of implementing Slack, in addition to formal learning and self-directed study, will assist in solidifying your knowledge of important concepts and real-world situations examined on the exam. To aid your preparation, the following self-study resources are strongly recommended:
– Trailmix: Preparing for the Salesforce Administrator Exam
This learning journey contains key modules, practical projects, and suggested resources that map to the exam topics. It’s intended to establish both core knowledge and practical experience in Slack administration, and it’s an indispensable resource for anyone looking to obtain this certification.
Step 3 – Use Salesforce Trailhead Academy
For a more formal and comprehensive learning experience, sign up for courses from the Salesforce Trailhead Academy. These instructor-guided training courses are created to enhance your on-the-job experience and self-study efforts through a combination of guided learning on the major topics covered by the Salesforce Certified Slack Administrator exam. Trailhead Academy courses provide interactive learning, real-world examples, and direct access to certified trainers, enabling you to gain confidence and a deeper understanding of Slack administration best practices. Taking advantage of these resources can greatly improve your preparedness and your likelihood of exam success.
Step 4 – Use Salesforce Official Documentation
Beyond practice with your own hands and guided training, it’s important to review official Slack and Salesforce documentation thoroughly during your exam study. These materials contain in-depth, current information about features, configuration settings, admin settings, and best practices specifically applicable to the Salesforce Certified Slack Administrator exam. Documentation can be used to explain intricate subjects, solidify your grasp of major functionalities, and act as a trusted reference when studying for actual usage scenarios. Reading official documentation regularly guarantees that you are current with the newest platform updates and test expectations.
Step 5 – Join Study Groups/Communities
Participating in study groups and online forums, like the Trailblazer Community, is a great means of supplementing your preparation for the Salesforce Certified Slack Administrator exam. Interaction with fellow students, certified experts, and mentors provides you with an opportunity to share knowledge, ask questions, and develop new insights into difficult areas. The communities tend to post study advice, real-world examples, and exam techniques that can further your insight and improve your confidence. Being involved in study groups also encourages accountability and motivation, keeping you sharp and on course as you go through your certification process.
Step 6 – Take Practice Exam Tests
Integration of practice exams within your study schedule is an essential step to successfully obtaining your Salesforce Certified Slack Administrator credential. Practice exams assist you in getting used to the exam pattern, type of questions, and time limit, so you can determine how prepared you are and what areas require work. By emulating the real exam experience, you can gain confidence, enhance time management skills, and solidify your knowledge of concepts. Periodically comparing your results and working on weak topics will ensure you are adequately prepared when the actual certification exam arrives.
