Certified Implementation Specialist - IT Service Management (CIS-ITSM)
Certified Implementation Specialist - IT Service Management (CIS-ITSM)
Certified Implementation Specialist - IT Service Management (CIS-ITSM)
The Certified Implementation Specialist - IT Service Management exam certifies that a successful candidate has the skills and essential knowledge to contribute to the configuration, implementation, and maintenance of ServiceNow ITSM applications. The Certified Implementation Specialist - IT Service Management exam is available to ServiceNow customers, partners, employees, and others interested in becoming a ServiceNow ITSM Certified Implementation Specialist.
Recommended Knowledge & Education
ServiceNow recommends completion of the following Training Course(s) and Certification(s) in preparation for the exam.
- Automated Test Framework (ATF) Fundamentals
- Knowledge Management Fundamentals
- Knowledge Management Implementation
- Major Incident Management
- Common Service Data Model Fundamentals
- Mobile Development Fundamentals
- Service Portal Fundamentals
- ServiceNow Subscription Model
Course Outline
The Certified Implementation Specialist - IT Service Management (CIS-ITSM) exam covers the following topics -
- Incident Management 25%
- Problem Management 15%
- Change and Release Management 25%
- Knowledge Management 5%
- Request Fulfillment 25%
- Configuration Management Database 5%
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Exam Format and Information
Exam Name Certified Implementation Specialist - IT Service Management | Exam Code CIS-ITSM |
| Exam Duration 90 mins | Exam Format Multiple Choice and Multi-Response Questions |
| Exam Type IT Service Management | Number of Questions 60 Questions |
| Eligibility/Pre-Requisite NIL | Exam Status Live |
| Exam Language English | Pass Score Pass/Fail |
Certified Implementation Specialist - IT Service Management (CIS-ITSM) FAQs
Who should take this exam?
The Certified Implementation Specialist - IT Service Management exam is available to ServiceNow customers, partners, employees, and others interested in becoming a ServiceNow ITSM Certified Implementation Specialist.
What is the course outline of CIS-ITSM Exam?
The Certified Implementation Specialist - IT Service Management exam covers the following topics - 1. Incident Management 25% 2. Problem Management 15% 3. Change and Release Management 25% 4. Knowledge Management 5% 5. Request Fulfillment 25% 6. Configuration Management Database 5%
What is the recommended knowledge and education?
ServiceNow recommends completion of the following Training Course(s) and Certification(s) in preparation for the exam. • Automated Test Framework (ATF) Fundamentals • Knowledge Management Fundamentals • Knowledge Management Implementation • Major Incident Management • Common Service Data Model Fundamentals • Mobile Development Fundamentals • Service Portal Fundamentals • ServiceNow Subscription Model
What is the purpose of CIS-ITSM Exam?
The Certified Implementation Specialist - IT Service Management exam certifies that a successful candidate has the skills and essential knowledge to contribute to the configuration, implementation, and maintenance of ServiceNow ITSM application
How will the exam result be displayed?
The result is displayed as Pass/Fail.
What type of questions will be asked in Certified Implementation Specialist - IT Service Management exam?
There is Multiple Choice (single answer) and Multiple Select (select all that apply) in the exam.
How many question are there in CIS-ITM Exam?
There are total of 60 questions in the exam.