Communication Practice Exam
Communication Practice Exam
Communication is the key to successful business relations. We all know having good communication skills help business to grow and manage all the internal as well as external communication of a company. Therefore, it is important to achieve good level business grammar knowledge, language, punctuation, spelling, sentence clarity, vocabulary, and word usage training to improve your communication as well as writing skills.
Roles and Responsibilities
Some of the major roles and responsibilities of these professionals include the following:
- Building communication strategy that consists of media outreach and social media content creation.
- Research as well as write press releases, and content for the company website.
- Maintain a thorough knowledge of the company’s policies, principles and strategies.
- Plan events and facilitate the resolution of disputes.
- Develop effective corporate communication strategies
- Manage internal communications.
Who should take this exam?
The communication exam is suitable for businessmen or an employee from any firm can take up this examination. Moreover, people who are new to this field can build their skills by taking up this exam.
Skills Required
- Basic language knowledge
- English fluency
- Basic grammar knowledge
- Communication skills
- Confidence
Career Prospects
- Businessmen
- • Business consultant
- Property dealer
- Entrepreneur
Table of Content
The communication exam covers the following topics -
Introduction to communication
• Theory of business communication
• Learning Classification of communication
• The purpose of communication
• Learning the process of communication
• The seven c’s of communication in verbal communication
• Learning Universal elements in communication
• Interaction with social and electronic media
Diversity and organizational communication
• Learning Organizational communication
• Learning assumptions underlying early organizational communication
• Communication networks
• Direction of communication
• Interpersonal communication
• Communication approaches used in an organization
• Learning Line and staff management (lsm)
• Intercultural communication skills
• Learning Cultural sensitivity and go global
• Effectiveness of intercultural communication
• Learning Developing cultural intelligence
• Learning Improving cross-cultural communication skills
• Some examples of cultural diversity
Oral communication
• Learning Oral communication
• Listening
Non-verbal communication
• Importance of non-verbal communication
• Learning History of non-verbal communication
• Types of non-verbal communication
• Learning Functions of non-verbal communication
• How non-verbal communication helps
Written communication
• Written business communication
• Types of business communication
• Learning Business etiquettes
• Learning Modes of written communication in business organisation
• Types of communication-based on style and purpose
• Keys to effective written communication
• The importance of font selection
• Learning How to write a good business letter
• Learning How to write a memo
• Report writing
Organisation politics
• Overview of organization politics
• Learning Political landscape of an organization
• The political players
• Antecedents of political behaviour
• Method of dealing with organization politics
Developing negotiation skill
• Learning Definition of negotiation
• Preparing for the negotiation process
• The seven basic steps in negotiation
• Learning Negotiation styles
• Attitude and negotiation
Negotiation strategy & tactics
• Strategies for negotiation
• Learning Best alternative to a negotiated agreement (batna)
• Approaches for negotiation
• Types of negotiators
• Learning Tactics for negotiation process
• Learning Non-verbal communication
• Emotions in the negotiation process
• Learning Top ten effective negotiation skills
• Group dynamics in negotiation
• Creative methods to solve negotiation problems
• Value creation in negotiations
• Giving feedback after negotiation
• Learning Barriers to the negotiation process
Emotional intelligence
• Emotional intelligence
• Eq domains
• Self-awareness
• Self-regulation
• Social skills
• Improving perception competencies
• Using self-management and social skills
• Emotional maturity
• Emotional resilience
