Customer and Supply Chain Management Practice Exam
Customer and Supply Chain Management Practice Exam
About Customer and Supply Chain Management Exam
The Customer and Supply Chain Management Exam is designed to evaluate a candidate’s comprehensive understanding of how supply chains operate and integrate with customer relationship strategies in today’s competitive global markets. This exam focuses on the essential concepts, practices, and technologies involved in managing the end-to-end supply chain, with an emphasis on delivering value to the customer. Topics include procurement, inventory management, logistics, customer service, demand planning, and the use of digital tools to improve visibility and responsiveness across the supply network. This foundational certification is ideal for individuals seeking to build a career in operations, logistics, procurement, or customer service management, and also serves as a stepping stone to more advanced supply chain and customer relationship management certifications.
Who should take the Exam?
This exam is suitable for a wide range of individuals, including:
- Aspiring professionals in supply chain, logistics, or customer service roles
- Students pursuing business, operations, or industrial management studies
- Entry-level employees working in procurement, fulfillment, or warehouse operations
- Entrepreneurs and business owners looking to optimize supply chain processes
- Professionals seeking a foundational credential to support a transition into supply chain roles
Skills Required
Candidates preparing for this exam should ideally possess or be ready to develop the following skills:
- Basic understanding of business operations and workflows
- Analytical thinking and problem-solving in logistics or procurement contexts
- Communication and negotiation skills for supplier and customer interactions
- Familiarity with inventory, warehousing, and distribution processes
- Organizational skills and attention to detail
- Awareness of technology tools used in modern supply chain management
Knowledge Gained
Upon successful completion of the exam, candidates will acquire:
- A clear understanding of supply chain components and their interdependencies
- Insight into customer relationship management and its integration with supply chain operations
- Familiarity with procurement processes, vendor management, and sourcing strategies
- Knowledge of logistics, inventory control, and warehousing best practices
- Understanding of forecasting, demand planning, and supply planning fundamentals
- Exposure to supply chain technologies, such as ERP systems, RFID, and real-time tracking tools
- The ability to analyze and improve supply chain efficiency and customer satisfaction
Course Outline
Domain 1 - Introduction to Supply Chain Management- Definition and evolution of supply chains
- Key drivers and objectives
- The role of supply chains in business strategy
Domain 2 - Customer Relationship Management (CRM)
- Principles of customer-focused strategies
- Customer segmentation and value creation
- Aligning supply chain objectives with customer expectations
Domain 3 - Procurement and Supplier Management
- Sourcing strategies and supplier selection
- Contract negotiation and supplier performance
- Ethical and sustainable sourcing
Domain 4 - Inventory and Warehouse Management
- Types of inventory and control methods
- Warehouse functions and design
- Inventory tracking systems
Domain 5 - Logistics and Transportation
- Modes of transportation and route optimization
- Freight management and documentation
- Third-party logistics (3PL) and carrier relationships
Domain 6 - Demand Forecasting and Planning
- Forecasting techniques and tools
- Demand planning accuracy
- Aligning supply with market demand
Domain 7 - Supply Chain Technology and Automation
- Overview of ERP, WMS, TMS, and SCM software
- IoT, robotics, and automation in supply chain
- Real-time data and predictive analytics
Domain 8 - Risk Management and Compliance
- Identifying supply chain risks
- Regulatory compliance in domestic and international trade
- Disaster recovery and continuity planning
Domain 9 - Performance Metrics and Continuous Improvement
- Key performance indicators (KPIs)
- Lean principles and Six Sigma in supply chain
- Customer satisfaction and service level optimization
