Guest Relations Practice Exam
Guest Relations
A Guest Relations Officer is a customer service-oriented employee who essentially greets hotel guests/customers. The job of guest relations office starts escorting guests to rooms to assisting in arranging reservations, he also ensures a pleasant and satisfying stay at the hotel.
What is the role of guest relations?
The roles and responsibilities of guest relations officer includes:
• Greeting guests when they enter the hotel
• Providing them with useful information about the hotel
• Helping guests to make travel arrangements,
• Addressing their complaints
Skills Required
• Strong communication
• Interpersonal and listening skills
• Problem Solver
• Manage crises
• Multi-tasking
Career Prospects
• Guest Relation Executive
• Guest Relations Manager
Table of Content
• Introduction to Guest Relations
• Reception and Front Office Skills
• Word Processing
• Tourism Principles
• Hotel Front Office Operations
• Customer Service
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- Full-Length Mock Test with unique questions in each test set
- Practice objective questions with section-wise scores
- In-depth and exhaustive explanation for every question
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