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Master of Workplace Skills Practice Exam

Master of Work Place Skills Practice Exam


Every employee should be able to communicate effectively in the workplace. Every organization is on the lookout for people with strong communication abilities, but sadly, the business demand for such employees is frequently unmet. Candidates with strong workplace communication skills not only perform better at work but also qualify for better possibilities. Thi certification will help you get all the required skills and knowledge.


Skills Acquired

After Successful completion of the Masters of Workplace Skills certification you will be able to develop the following skills and knowledge:

  • Organizational Communication and Diversity
  • Verbal Communication
  • Non- Verbal Communication
  • Communication in Writing
  • Politics in Organizations
  • Negotiation Skills Training Negotiation Strategy & Tactics for Skill
  • Emotional Intelligence (EQ) is a term that refers to the ability


Who should take this certification?

All working applicants, students, and senior management who desire to improve their workplace communication abilities and surpass their counterparts should pursue certification in workplace communication. The certification program is designed to help students improve their verbal and nonverbal communication abilities.


How will I benefit from this certification?

Deficient communication is a hurdle that plagues the individual at every stage of life, not only in terms of work advancement. It is critical for every communication worker in any organization to convey the importance of striving to improve communication skills. Writing skills, emotional intelligence, negotiation skills, and effective speaking and listening habits are all part of this Certification program.


This will not only help the candidate succeed in their profession, but it will also help them build the necessary corporate communication skills.


Course Outline

The Master of Workplace Skills course covers the following topics:

Introduction to Communication
● Theory of Business Communication
● Classification Of Communication
● The Purpose Of Communication
● The Process Of Communication
● The Seven Câ€s Of Communication In Verbal Communication
● Universal Elements In Communication
● Interaction With Social And Electronic Media

Diversity and Organizational Communication
● Organizational Communication
● Assumptions underlying early organizational communication
● Communication Networks
● Direction Of Communication
● Interpersonal Communication
● Communication Approaches Used In An Organization
● Line And Staff Management (Lsm)
● Intercultural Communication Skills
● Cultural Sensitivity And Go Global
● Effectiveness Of Intercultural Communication
● Developing Cultural Intelligence
● Improving Cross-Cultural Communication Skills
● Some Examples of Cultural Diversity

Oral Communication
● Oral Communication
● Listening

Non-Verbal Communication
● Importance Of Non-Verbal Communication
● History Of Non-Verbal Communication
● Types Of Non-Verbal Communication
● Functions of Non-Verbal Communication
● How Non-Verbal Communication Helps

Written Communication
● Written Business Communication
● Types of Business Communication
● Business Etiquettes
● Modes Of Written Communication In Business Organisation
● Types Of Communication Based On Style And Purpose
● Keys To Effective Written Communication
● The Importance Of Font Selection
● How To Write A Good Business Letter
● How To Write A Memo
● E-MAIL
● Report Writing

Organisation Politics
● Overview of Organization Politics
● Political Landscape of an Organization
● The Political Players
● Antecedents of Political Behaviour
● Method of dealing with Organization Politics

Developing Negotiation Skill
● Definition of Negotiation
● Preparing for the Negotiation Process
● The Seven Basic Steps in Negotiation
● Negotiation Styles
● Attitude and Negotiation

Negotiation Strategy & Tactics
● Strategies for Negotiation
● Best Alternative to a Negotiated Agreement (BATNA)
● Approaches for Negotiation
● Types of Negotiators
● Tactics for Negotiation Process
● Non-Verbal Communication
● Emotions in the Negotiation Process
● Top Ten Effective Negotiation Skills
● Group Dynamics in Negotiation
● Creative Methods to solve Negotiation Problems
● Value Creation in Negotiations
● Giving Feedback after Negotiation
● Barriers to the Negotiation Process

Emotional Intelligence
● Emotional Intelligence
● EQ Domains
● Self-Awareness
● Self-Regulation
● Social Skills
● Improving Perception Competencies
● Using Self-management and Social Skills
● Emotional Maturity
● Emotional Resilience

What do we offer?

  • Full-Length Mock Test with unique questions in each test set
  • Practice objective questions with section-wise scores
  • In-depth and exhaustive explanation for every question
  • Reliable exam reports evaluating strengths and weaknesses
  • Latest Questions with an updated version
  • Tips & Tricks to crack the test
  • Unlimited access

What are our Practice Exams?

  • Practice exams have been designed by professionals and domain experts that simulate real-time exam scenario.
  • Practice exam questions have been created on the basis of content outlined in the official documentation.
  • Each set in the practice exam contains unique questions built with the intent to provide real-time experience to the candidates as well as gain more confidence during exam preparation.
  • Practice exams help to self-evaluate against the exam content and work towards building strength to clear the exam.
  • You can also create your own practice exam based on your choice and preference 

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