Microsoft Certified Dynamics 365 Sales AI Consultant Associate (AB-210)

Microsoft Certified Dynamics 365 Sales AI Consultant Associate (AB-210) 

The Microsoft Certified: Dynamics 365 Sales AI Consultant Associate (AB-210) certification validates the skills required to implement, configure, and optimize AI-powered sales solutions using Microsoft Dynamics 365 Sales, Microsoft Copilot, and intelligent sales agents. As organizations increasingly leverage artificial intelligence to improve sales effectiveness, customer engagement, forecasting accuracy, and revenue growth, professionals who can successfully integrate AI into sales operations have become essential to business success.

Who should take the exam?

This certification is designed for professionals who implement, configure, and optimize sales solutions using Dynamics 365 Sales and AI-powered technologies, including:

• Dynamics 365 Sales Consultants
• Functional Consultants
• CRM Specialists
• Sales Operations Professionals
• Business Application Consultants
• Customer Engagement Consultants
• Revenue Operations Specialists
• Solution Architects
• Business Analysts
• AI Solution Implementers

Course Outline

The Microsoft Certified Dynamics 365 Sales AI Consultant Associate (AB-210) Exam covers the following topics - 

• Domain 1. Configure and Manage Dynamics 365 Sales
• Domain 2. Implement Sales Execution and Productivity Solutions
• Domain 3. Configure AI-Powered Sales Experiences
• Domain 4. Implement and Manage Sales Agents
• Domain 5. Analyze Sales Performance and Business Outcomes

Knowledge Gained

Preparing for the Microsoft Certified: Dynamics 365 Sales AI Consultant Associate certification enables professionals to develop expertise across modern sales technologies and AI-driven business solutions.

• Dynamics 365 Sales Implementation
• AI-Powered Selling
• Microsoft Copilot for Sales
• Sales Process Automation
• Sales Analytics and Forecasting
• Agent-Based Sales Solutions
• Customer Engagement Optimization
• Responsible AI and Governance

Recommended Prerequisites

Although there are no mandatory prerequisites, candidates are encouraged to have:

• Experience with Dynamics 365 Sales
• Understanding of CRM concepts and sales processes
• Familiarity with customer engagement strategies
• Knowledge of business process automation
• Experience working with sales operations teams
• Basic understanding of AI and Copilot technologies
• Familiarity with Microsoft business applications
• Understanding of sales performance metrics and reporting