Microsoft Dynamics 365 Commerce Functional Consultant (MB-340) Practice Exam

Microsoft Dynamics 365 Commerce Functional Consultant (MB-340) Practice Exam

About Microsoft Dynamics 365 Commerce Functional Consultant (MB-340) Exam

The Microsoft Dynamics 365 Commerce Functional Consultant (MB-340) exam has been developed to assess the skills and knowledge to accomplish the technical tasks including -

• Configuring Dynamics 365 Commerce Headquarters
• Configuring products, prices, discounts, loyalty, and affiliations
• Managing Point of Sales (POS) in Dynamics 365 Commerce
• Configuring and managing Dynamics 365 Commerce call centers
• Managing e-commerce.

Who should take the exam?

The candidates planning to take the Microsoft Dynamics 365 Commerce Functional Consultant (MB-340)  exam should have the ability to -

• Set up and use the application functionality in Dynamics 365 Commerce and provide support for the application
• Strong understanding of unified commerce business operations
• Experience in configuring, deploying, and maintaining Dynamics 365 Commerce

Course Outline

The Microsoft Dynamics 365 Commerce Functional Consultant (MB-340) exam covers the following topics - 

Domain 1 - Understand Configure Dynamics 365 Commerce Headquarters (25–30%)

1.1 Explain and Configure prerequisites and commerce parameters

• Learn to create employee and customer address books
• Learn to configure and manage retail workers
• Learn to assign address books to customers, channels, and workers
• Learn to create email templates and email notification profiles
• Learn to configure organizational hierarchies and hierarchy purposes
• Learn to configure Commerce shared parameters
• Learn to configure company-specific Commerce parameters

1.2 Explain Describe and configure additional functionality

• Learn to create and configure channel and sales order attributes
• Learn to configure commissions and sales representatives
• Learn to configure payment methods and card types
• Learn to configure and manage gift cards
• Learn to describe Omni-channel capabilities including payments, orders, returns, and refunds
• Learn to configure data distribution
• Learn to create info codes, sub-codes, and info code groups
• Learn to describe Dynamics 365 Fraud Protection purchase protection, loss prevention, and account protection

1.3 Explain Manage statements

• Learn to describe the advantages of using trickle feed-based posting
• Learn to validate retail transactions by using the transaction consistency checker
• Learn to configure and manage retail statement calculations and posting
• Learn to troubleshoot statement posting issues

1.4 Explain Configure Distributed Order Management (DOM)

• Learn to configure fulfilment profiles
• Learn to configure cost components including shipping, handling, and packaging costs
• Learn to configure management rules and parameters
• Learn to monitor fulfilment plans and order exceptions

1.5 Explain configure order fulfilment

• Learn to configure modes of delivery including shipments, pick up, and carry out
• Learn to configure curbside customer order pickup
• Learn to configure charge codes, charge groups, and automatic charges
• Learn to configure and assign order fulfilment groups
  

Domain 2 - Explain Configure products, prices, discounts, loyalty, and affiliations (25– 30%)

2.1 Explain Configure products and merchandising

• Learn to configure product category hierarchies
• Learn to configure product attributes and attribute groups
• Learn to configure assortments
• Learn to manage product labels and shelf labels
• Learn to describe uses cases for recommendation types including product, personalized, Shop similar looks, and Shop similar descriptions recommendations
• Learn to configure recommendations
• Learn to configure warranty settings
• Learn to configure inventory buffers and inventory levels
• Learn to configure products and variants including configuring barcodes

2.2 Explain Manage pricing

• Learn to design and create price groups
• Learn to configure pricing priorities
• Learn to configure product pricing including smart rounding
• Learn to configure catalog pricing
• Learn to configure affiliation pricing
• Learn to configure category pricing rules

2.3 Explain and Manage discounts and promotions

• Learn to configure discount parameters
• Learn to configure channel or customer-specific discounts
• Learn to configure quantity, shipping, tender-based, and threshold-based discounts
• Learn to configure discount concurrency rules
• Learn to manage coupons

2.4 Manage customers, loyalty, and affiliations

• Learn to configure client books
• Learn to configure customer attributes
• Learn to configure customer affiliations
• Learn to configure loyalty programs, loyalty schemes, and reward points
• Learn to manage loyalty tier calculations and processing

Domain 3 - Understand to Manage Point of Sale (POS) in Dynamics 365 Commerce (15–20%)

3.1 Configure retail stores

• • Create a retail store
• • Configure POS registers and devices
• • Configure retail profiles
• • Configure sales tax overrides
• • Configure Task Management lists and parameters
• • Define cash management processes
• • Define shifts and shift management processes
• • Configure channel return policies
• • Describe offline capabilities and limitations

3.2 Manage store inventory

• • Configure availability calculations for products
• • Manage inbound and outbound inventory operations within the POS
• • Process customer pick-up and shipment orders
• • Manage inventory processes including stock counts
• • Look up product inventory
• • Process serialized items

3.3 Perform POS operations

• • Perform sales and order processes
• • Perform end of day processes
• • Reconcile store cash
• • Monitor store productivity by using Task Management and reporting features

Domain 4 - Configure and Manage Dynamics 365 Commerce call centers (10–15%)

4.1 Configure call centers

• • Create a call center
• • Configure and publish product catalogs
• • Create product catalog scripts
• • Configure fraud conditions, rules, and variables to trigger order holds
• • Configure fraud alerts

4.2 Configure continuity orders and installment billing

• • Set up continuity programs and parameters
• • Configure continuity order batch jobs
• • Manage continuity child orders

4.3 Manage call centers

• • Create, modify, and process sales orders
• • Process call center payments
• • Manage order holds
• • Create return merchandise authorizations (RMAs)
• • Process returns, exchanges, and replacements

Domain 5 - Manage e-commerce (15–20%)

5.1 Configure an e-commerce channel

• Create an online store
• Configure an e-commerce site
• Configure channel assignments for an e-commerce site
• Configure ratings and reviews

5.2 Manage e-commerce content

• • Configure URLs and aliases
• • Configure product detail pages and category pages
• • Manage site themes, page fragments, templates, layouts, and pages
• • Upload and manage digital assets including videos and images
• • Set focal points and attribute values for media assets
• • Configure publish groups

5.3 Operate an e-commerce channel

• • Create e-commerce orders
• • Synchronize e-commerce orders
• • Moderate ratings and reviews

5.4 Configure business-to-business (B2B) e-commerce

• • Describe differences between B2B and business-to-consumer (B2C) solutions
• • Describe use cases for organizational modeling hierarchies
• • Manage business partners and business partner users
• • Configure product quantity limits