Negotiation and Conflict Management Practice Exam
Negotiation and Conflict Management Practice Exam
About Negotiation and Conflict Management Exam
The Negotiation and Conflict Management Practice Exam is designed to assess your ability to plan, conduct, and conclude negotiations and resolve conflicts effectively in a variety of settings. This certification measures your understanding of negotiation frameworks, conflict analysis, communication and persuasion techniques, mediation strategies, and ethical considerations. Whether you are a sales professional, project manager, HR specialist, or team leader, this exam will help you demonstrate your negotiation and conflict management expertise.
Who should take the Exam?
- Sales, business development, and procurement professionals
- Project and program managers
- Human resources and talent acquisition specialists
- Team leaders and department heads
- Consultants, mediators, and facilitators
- Entrepreneurs and small business owners
Skills Required
- Strong verbal and non-verbal communication
- Active listening and effective questioning
- Emotional intelligence and empathy
Knowledge Gained
- Core negotiation and conflict management principles
- How to analyse interests, positions, BATNA, and ZOPA
- Techniques for building rapport and influence
- Strategies for both integrative (win-win) and distributive (win-lose) bargaining
- Methods for de-escalation and interest-based problem solving
- Best practices for cross-cultural and ethical negotiations
- Approaches to multi-party and team negotiations
- How to apply tools and technology in remote negotiations
Course Outline
The Negotiation and Conflict Management Exam covers the following topics -
Domain 1 – Fundamentals of Negotiation and Conflict Management
- Definitions: conflict types, interests vs. positions
- Distributive vs. integrative models
- The five-stage negotiation process
Domain 2 – Preparation and Stakeholder Analysis
- Setting objectives, BATNA, reservation and aspiration points
- Identifying parties, interests, and power dynamics
- Developing negotiation and mediation plans
Domain 3 – Communication and Listening Skills
- Active listening and powerful questioning
- Non-verbal cues and emotional awareness
- Framing, reframing, and summaries
Domain 4 – Conflict Resolution Strategies
- Interest-based relational approach
- De-escalation, reframing, and neutral language
- Managing impasses and deadlocks
Domain 5 – Cultural and Ethical Dimensions
- High- vs. low-context communication
- Hofstede’s cultural dimensions in negotiation
- Ethical standards and fairness
Domain 6 – Complex and Multi-Party Negotiations
- Coalition building and team roles
- Consensus techniques and multi-issue bargaining
- Third-party mediation and facilitation
Domain 7 – Power, Influence, and Persuasion
- Principles of influence (reciprocity, authority, social proof)
- Managing power imbalances
- Framing offers and anchoring
Domain 8 – Digital Negotiation and Remote Conflict Management
- Best practices for virtual negotiations
- Tools for online facilitation and conflict resolution
- Overcoming technology-related barriers
