Operational Performance Management Practice Exam
Operational Performance Management Practice Exam
About Operational Performance Management Exam
The Operational Performance Management Practice Exam evaluates your ability to plan, measure, and improve business processes to achieve strategic goals. This exam measures your understanding of performance metrics, process analysis techniques, planning methods, and reporting tools. Passing demonstrates you can manage operations to deliver results and drive continuous improvement.
Who should take the Exam?
This exam is ideal for:
- Operations managers and supervisors
- Business analysts and performance consultants
- Process improvement specialists
- Quality managers and Six Sigma practitioners
- Project managers and team leaders
- Business intelligence and reporting professionals
- Anyone responsible for managing operational performance
Skills Required
- Basic knowledge of business operations and strategy
- Familiarity with metrics and KPI concepts
- Ability to analyse processes and data
- Understanding of reporting and dashboard tools
- Awareness of continuous improvement methods
Knowledge Gained
- How to develop and align performance metrics
- Techniques for mapping and improving processes
- Methods for setting targets and planning operations
- Use of software for performance monitoring and reporting
- Approaches to drive continuous improvement and governance
Course Outline
The Operational Performance Management Exam covers the following topics -Domain 1 – Fundamentals of Operational Performance Management
- Definition and scope of operational performance management
- Relationship between operations and strategy
- Performance management frameworks and models
Domain 2 – Performance Metrics and KPIs
- Financial and non‑financial metrics
- Setting SMART KPIs and targets
- Linking metrics to business objectives
Domain 3 – Process Analysis and Improvement
- Process mapping and workflow analysis
- Identifying bottlenecks and root causes
- Value stream mapping and SIPOC diagrams
Domain 4 – Strategic Performance Planning
- Developing performance plans and objectives
- Aligning operational plans with strategic goals
- Performance contracts and service level agreements
Domain 5 – Tools and Systems for Performance Management
- Performance dashboards and scorecards
- Data collection and management systems
- Business intelligence and analytics tools
Domain 6 – Monitoring and Reporting
- Designing clear and actionable reports
- Trend analysis and forecasting techniques
- Communicating performance to stakeholders
Domain 7 – Continuous Improvement and Lean Methods
- Lean principles and Six Sigma basics
- Kaizen, PDCA cycle, and continuous improvement culture
- Measuring and sustaining improvements
Domain 8 – Governance and Change Management
- Roles and structures for performance governance
- Change management approaches and stakeholder engagement
- Risk management and compliance considerations
