Salesforce Certified Agentforce Specialist

Salesforce Certified Agentforce Specialist 

The Salesforce Certified Agentforce Specialist Exam validates your ability to design, configure, and manage intelligent AI agents within Salesforce’s Agentforce platform. This certification demonstrates your expertise in building, customizing, and deploying AI agents that enhance customer interactions, streamline workflows, and drive business efficiency.

Who should take this Exam?

This certification is ideal for:

• Salesforce professionals managing AI-driven automation and customer engagement.
• Business analysts, administrators, or consultants exploring Agentforce capabilities.
• Developers and solution architects are integrating AI agents into existing Salesforce systems.
• Teams adopting Agentforce to transform customer support, sales, or service processes.

Knowledge Gained

• Deep understanding of Agentforce AI agent architecture and reasoning engine.
• Best practices for prompt creation, grounding, and personalization.
• Integration of structured and unstructured data using Data Cloud retrievers.
• Managing the agent lifecycle from sandbox testing to production deployment.
• Enabling collaboration through agent-to-agent communication and APIs.

Exam Details

• Exam Format: 60 multiple-choice questions (+ up to 5 unscored)
• Exam Duration: 105 minutes
• Passing Score: 73%
• Exam Delivery: Online or on-site proctored exam
• Exam Prerequisite: None

Salesforce Certified Agentforce Specialist Course Outline 

The exam covers the following topics - 

• Domain 1 - Understand AI Agents (35%)
• Domain 2 - Understand Prompt Engineering (20%)
• Domain 3 - Understand Data Cloud for Agentforce (20%)
• Domain 4 - Understand Development Lifecycle (20%)
• Domain 5. Understand Multi-Agent Interoperability (5%)