Total Quality Management Practice Exam

Total Quality Management

Quality management refers to the process of ensuring that the goods and services provided to the customers are of the highest quality to ensure complete customer satisfaction. It consists of factors like efficiency, reliability, and longevity that are used all together to assess a product’s quality. These quality management professionals work towards the same to achieve the ultimate goal of achieving customer satisfaction that is both cost and quality efficient.

Roles and Responsibilities

Some of the major roles and responsibilities of these professionals include the following:

• Upgrade and improve the processes and systems to ensure the best quality products 

• Designs processes and systems based on customer feedback.

• Detecting and reducing maximum possible errors.

• Streamline supply chain management and upgrade services

• Improve the quality of a firm’s outputs, including goods and services

• Hold all events involved in the production process that is accountable for the complete quality of the final product or service.

Who should take this exam?

Candidates who is seeking a career in the quality sector must take this exam to attain the basics of the TQM profession. Moreover, you should have a bachelor’s degree in the related field to take this exam.

Skills Required

• Communication skills

• Technical skills

• Management skills

• Analytical skills

• Problem-solving and decision-making

Career Prospects

• Quality control inspector

• Quality assurance inspector/personnel

• Quality control manager

Table of Content

The Total Quality Management covers the following topics  -

TQM and Quality Basics

• Learning Managing Quality

• Understanding the needs

• Learning Quality in all functions

• Learning Quality Pioneers

Models and Frameworks

• Learning Historical Development

• Learning Early TQM frameworks

• Learning The four Ps and three Cs of TQM

Leadership and Commitment

• Excellence in Leadership

Planning – Policy, Strategy and Goal Deployment

• Learning Integrating TQM

• Learning Developing Policies and Strategies

Partnerships and Resources

• Partnering

• Learning Just-in-time (JIT) Management

Design for Quality

• The Design Process

• Learning Quality Function Deployment (QFD)

• Learning Specifications and Standards

• Service Design

• Learning FMECA

Performance Measurement Frameworks

• Learning Measurement and Improvement Cycle

• Costs of Quality

• Learning Quality Costing

• Performance Measurement Framework

• Learning Implementing

Self-Assessment, Audits and Reviews

• Learning Self-assessment Framework

• The Malcolm Baldrige National Quality Award

• The Deming Prize

• Learning ISO 9000 Series Standards

• Self-Assessment Methodologies

• Learning Audit and Review

Benchmarking

• Learning Need and Basics

• Benchmarking Process

Strategic Quality Management

• Vision, Mission and Values

• Learning MBO

• Learning Strategic Planning and Execution

• Learning Hoshin Kanri

• Cross Functional Management

Statistical Process Control

• Learning Basic Statistics

• Learning Central Tendencies

• Measures of Spread

• Learning Measures of Shape

• Measures of Association

• Learning Frequency Distributions

• Central Limit Theorem

• Learning Basic Probability

• Collecting and Summarizing Data

• Learning Control hart

• Process Capability and Performance

Process Management

• Learning Process Planning

• Learning Process Control

• Learning Causes of Variation

Quality Management Systems

• Need and Basics of QMS

• Learning QMS Design

• Learning QMS requirements

Continuous Improvement

• Learning Tools and Techniques

• Learning Taguchi methods

• Learning Six sigma

Human Resource Management

• Respect

• Empowerment, Motivation and Participation

• Learning Teamwork

• Learning Quality Circles

• Learning Quality Improvement Teams

• Training

• Strategic Alignment

• Learning Appraisal Process

Implementing TQM

• Learning Planning

• Learning Sustained improvement